Business Technology Analyst, Faculty

Who you are

• You hold a degree in Computer Science, IT, or a related field, or you bring an equivalent foundational understanding of networks and security
• You are a natural problem-solver with strong analytical skills and a meticulous attention to detail
• You bring an ambitious and entrepreneurial mindset, with an eagerness to learn and adapt within a fast-paced, evolving IT landscape
• You communicate clearly and professionally, possessing the interpersonal skills to support colleagues with patience and empathy
• You thrive when working under your own initiative while remaining a dedicated collaborator who values team camaraderie
• You are highly organised and comfortable multi-tasking, with the ability to prioritise effectively in a deadline-driven environment

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours

What the job involves

As a proactive and enthusiastic Business Technology Analyst, you will join our IT support team to ensure our people have the technology they need to succeed

You will serve as the first point of contact for technical issues while gaining hands-on experience in security and strategic IT projects

This role is a unique opportunity to grow professionally in a high-growth environment, collaborating with expert engineers to maintain our high standards of technical excellence and innovation

• Serving as the primary point of contact for all IT-related queries, providing prompt assistance and accurate triage for end-users
• Diagnosing and resolving Level 1 technical issues across software and hardware, ensuring a seamless experience for the entire team
• Onboarding new employees by configuring equipment and software, ensuring they are set up for success from day one
• Collaborating with the workplace team to manage in-office technology needs and support a high-performing physical environment
• Taking ownership of specific IT projects and tasks, applying a self-starting approach to enhance our internal systems
• Documenting technical processes and research findings to build a robust knowledge base for the team

Application process

• Talent Team Screen (30 minutes)
• Introduction to the role (30 minutes)
• Meet the Team (60 minutes)