Customer Service Advisor
SKILLS
FULL DESCRIPTION
Customer Service Advisor
[Employer hidden — view at passion-project.co.uk] is seeking a Customer Service Advisor for their Background Checking team in Nottingham. This hybrid role involves supporting clients and customers through phone, email, and live chat, focusing on excellent customer service and administration skills. The position offers opportunities for career growth within a friendly, high-performing team.
Who you are
- Contact centre experience across phone, email and live chat
- A calm approach even in challenging situations
- A natural problem‑solver with a customer‑first mindset
- A team player who contributes positively to the working environment
- Adopt a proactive approach in continuous improvement
What the job involves
We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office
Reporting into the Customer Service Manager, you will be part of an important team within [Employer hidden]. You will develop both your customer service and administration skills
You will have experience excellent customer service skills, which you will support our clients and customers throughout their onboarding and employment screening journey
You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions
We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team
Company benefits
- Hybrid working
- Flexible working
- Discretionary bonus
- Pension
- Bupa Healthcare
- Sharesave Scheme
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
- Discounted gym membership
- Discounted dental cover