Global Key Account Director

Job Description

The Global Key Account Director (GKAD) is a strategic relationship and business manager who leads, develops and executes the global account strategy for key strategic clients, in line with Corporates’ future vision and strategy

The GKAD maximizes financial and strategic value and aligns short term needs to longer term business strategies and growth

This role requires the incumbent to excel at highly strategic account management as well as tactical execution, cultivating and influencing senior clients and [Employer hidden] executives while also engaging those deep into both organizations

Particular areas of focus include: ensuring all cross sell and up sell opportunities are realized across our full suite of products, owning and growing the C-suite relationships, proficiency in bringing industry insights and thought leadership to the Corporates firm, maximizing revenue/retention and identifying and closing new partnerships and sales opportunities working cross-functionally with various TR teams such as Product, Professional Services, Partnerships etc

This is a key role that requires entrepreneurship, innovation, agility and enthusiasm for serving the customer, while managing sales and book of business at the assigned accounts

Working closely with global internal teams the GKAD will need a strong collaborative focus to ensure we meet changing customer expectations timely

This Global Key Account Director (GKAD) will manage and grow [Employer hidden]' relationships with a portfolio of key Financial Services accounts as part of the Global Accounts Group. ​

Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets

Deep understanding of each firm’s business strategy and objectives to inform the direction of [Employer hidden] strategy and ensure we align our capabilities effectively

Work with Product Management to shape the key value propositions sold by [Employer hidden] into the assigned industries, adding the voice of the customer to the development of the industry focus area

Identify growth opportunities to create needs and competitive solutions

Ensure we have the right connections between [Employer hidden] and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetings

Lead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for [Employer hidden] and a well-coordinated customer experience while buying from [Employer hidden]

Ensure customer satisfaction with [Employer hidden]; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer

Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones. Support other executives’ relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer

Lead a global virtual team across [Employer hidden]; know whom to engage, how to engage them to ensure delivery for client

Build and leverage executive level relationship to drive engagement and strategic alignment with [Employer hidden]. Ensure [Employer hidden] executives and others understand client needs; address over short- and long-term. Build, deliver and track strategic global account plan; forecast, track, report key information, performance indicators

Collaborate effectively across [Employer hidden] to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy, coordinating relevant touchpoints and acting as the point of coordination across [Employer hidden]

Who you are

• BA/BS required. Advanced degree. 10+ years work experience including sales, business development and managing large customer relationships
• 5+ years’ industry experience at a minimum in one of the following industries, either working within the industry or selling into the industry. Thorough knowledge of trends impacting the market and the needs of these customers. Strong network building in the industry and strategic partnering. (Financial Services, Technology and Healthcare)
• Strategic relationship/account management + consultative selling across sectors, focused on growing account value
• Lead and influence global teams (directly and/or virtually) across geographies and business lines
• Multi-functional track record (e.g., frontline sales, account management, sales/business ops, proposition/product management)
• Entrepreneurial, adaptable, and effective in ambiguous, fast-changing environments
• Proven leader of complex strategic negotiations; strong follow-through on post-agreement delivery
• Strong C-suite engagement and executive relationship-building with large, complex global accounts; rigorous account planning
• Customer-first, outside-in mindset with strong influencing, problem-solving, conflict management, and innovative sales strategy execution
• Excellent communicator/collaborator; resourceful, highly organized, able to prioritize; global market experience and willing to travel

What the job involves

• The Global Key Account Director (GKAD) is a strategic relationship and business manager who leads, develops and executes the global account strategy for key strategic clients, in line with Corporates’ future vision and strategy
• The GKAD maximizes financial and strategic value and aligns short term needs to longer term business strategies and growth
• This role requires the incumbent to excel at highly strategic account management as well as tactical execution, cultivating and influencing senior clients and [Employer hidden] executives while also engaging those deep into both organizations
• Particular areas of focus include: ensuring all cross sell and up sell opportunities are realized across our full suite of products, owning and growing the C-suite relationships, proficiency in bringing industry insights and thought leadership to the Corporates firm, maximizing revenue/retention and identifying and closing new partnerships and sales opportunities working cross-functionally with various TR teams such as Product, Professional Services, Partnerships etc
• This is a key role that requires entrepreneurship, innovation, agility and enthusiasm for serving the customer, while managing sales and book of business at the assigned accounts
• Working closely with global internal teams the GKAD will need a strong collaborative focus to ensure we meet changing customer expectations timely
• This Global Key Account Director (GKAD) will manage and grow [Employer hidden]' relationships with a portfolio of key Financial Services accounts as part of the Global Accounts Group. ​
• Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets
• Deep understanding of each firm’s business strategy and objectives to inform the direction of [Employer hidden] strategy and ensure we align our capabilities effectively
• Work with Product Management to shape the key value propositions sold by [Employer hidden] into the assigned industries, adding the voice of the customer to the development of the industry focus area
• Identify growth opportunities to create needs and competitive solutions
• Ensure we have the right connections between [Employer hidden] and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetings
• Lead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for [Employer hidden] and a well-coordinated customer experience while buying from [Employer hidden]
• Ensure customer satisfaction with [Employer hidden]; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer
• Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones. Support other executives’ relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer
• Lead a global virtual team across [Employer hidden]; know whom to engage, how to engage them to ensure delivery for client
• Build and leverage executive level relationship to drive engagement and strategic alignment with [Employer hidden]. Ensure [Employer hidden] executives and others understand client needs; address over short- and long-term. Build, deliver and track strategic global account plan; forecast, track, report key information, performance indicators
• Collaborate effectively across [Employer hidden] to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy, coordinating relevant touchpoints and acting as the point of coordination across [Employer hidden]

Application process

End Date: April 28, 2026