Account Manager, Gravitee.io

About the Role

As a Customer Account Manager, you will be the trusted advisor and main point of contact for our existing customers in EMEA. This isn’t a traditional sales role, instead, you’ll be the champion of long-term success, guiding customers beyond API management toward broader digital strategy alignment. You’ll build strong, consultative relationships and work cross-functionally to ensure customers are realising maximum value from Gravitee’s platform, while uncovering opportunities to deepen the partnership.

Your daily to-do list will feature some or all of the following, but is not limited to:

• Own and grow relationships with a portfolio of key existing customers across EMEA
• Manage overall renewal process
• Act as a strategic advisor and primary point of contact, advocating for your customers internally
• Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals
• Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions
• Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement
• Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes
• Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges
• Identify and mitigate risks to customer adoption, satisfaction, or renewal

Who you are

• 3+ years of experience in a Strategic Account Management role
• Proven track record of managing enterprise relationships with a strategic lens
• Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus)
• Professionally bi-lingual in French and English
• Excellent communication and interpersonal skills, able to influence stakeholders at all levels
• Comfortable navigating technical conversations, while maintaining a business-value focus
• Highly organised, proactive, and driven by outcomes

Company Information

[Employer hidden] is an API management platform for APIs, Events and Agents.

Company Size: 101-200 employees

Industry: B2B, SaaS, API, Cyber Security, Identity, Cloud Computing

Benefits

• Home Office Setup Support - Get up to €/$/£350 to kit out your perfect remote workspace.
• Co-working Allowance - Employees receive a monthly co-working allowance of €/$/£80 to work from inspiring spaces.
• Monthly Travel to London Hub - European team members can travel to our London Hub monthly to collaborate and connect with their teams in person.
• Time off - 25 days holiday/in addition to in-country national holidays.
• Mental Health Days - 3 days a year just for you because your well-being matters.
• Healthcare Plans - Opt into your local healthcare scheme from day one.
• Volunteering Days - 2 x paid days each year to give back to causes you care about.
• PerkBox Access - Enjoy exclusive discounts, wellbeing perks, and more.
• Professional Development Stipend - £/$/€1,000 annually to improve your skills and fuel your growth.
• New Starter Lunch Allowance - €/$/£25 a month for your first 3 months; lunch is on us while you settle in.
• Enhanced Parental Leave - Supportive leave policies that go beyond the standard.
• Birthday Day Off - Celebrate you! Take an extra day off around your birthday.
• Annual Company Offsite - Once a year, we bring the entire team together for a company-wide offsite—time to connect, align, and make memories.
• Team Lunches & Events - Regular get-togethers to stay connected and celebrate wins.