User Experience Research Lead

Job Description

Reuters is hiring a UX Research Lead to join our Design and Research team. This is a senior role spanning the full breadth of Reuters' digital portfolio — reuters.com, Reuters Connect, Imagen, and our editorial production tools

You will be the primary research voice across consumer, B2B, and newsroom products, shaping how millions of readers consume news and how media professionals distribute it worldwide

UX research is changing fast — AI-powered tools, new synthesis methods, and the integration of behavioural data are redefining what's possible. We want someone who is excited by that shift and ready to direct it: evolving our research practice, introducing new approaches, and ensuring Reuters stays at the forefront of how we understand our users

You'll work hands-on across the full research lifecycle while coaching two researchers and partnering closely with Product, Design, and Engineering to make sure research has real influence on what we build and why

If you believe great products start with understanding people, we'd love to hear from you

What the job involves

• Set the direction – Own the research strategy across Reuters' digital products. Define what we need to learn, when, and why. Build a multi-quarter roadmap, connect insights across product squads, and make sure we're solving the right problems
• Do the work – Lead complex, cross-product, and foundational research across the full lifecycle – generative, evaluative, and post-launch. Qualitative and quantitative. Consumer and enterprise. You'll take on the studies that need seniority, not duplicate what your team already handles well
• Grow the team – Coach two researchers who already lead their own studies and own stakeholder relationships. Elevate their methods, review their plans, stretch their thinking. Run 1-1s, design learning opportunities, and support their professional development
• Evolve the practice – Assess and introduce the right tools and methods for our research operations, including AI-assisted synthesis and analysis. Build our research repository. Raise the bar on how insights are captured, shared, and reused
• Influence decisions – Present findings to senior stakeholders with clarity and conviction. Partner with Product, Design, and Engineering to make sure research shapes what gets built. Build relationships with enterprise customers and consumer panels to keep research access sustainable

Who you are

• Significant experience in UX research, with a portfolio showing end-to-end ownership of research programmes across complex digital products
• Experience across both consumer and B2B products — you understand the difference between researching expert users and general audiences
• Broad expertise across qualitative and quantitative methods, and the judgement to pick the right approach
• Familiarity with AI-powered research tools and a willingness to push what's possible with them
• A track record of changing what gets built, not just delivering reports
• Experience coaching or mentoring researchers, with clear examples of impact
• Confidence presenting to senior leadership and influencing product direction
• Strong written and verbal communication
• Comfort in a cross-functional, agile environment
• Genuine curiosity about how people use digital products

Desirable

• Experience in media, publishing, or content distribution
• Familiarity with AI-powered research tools
• Experience building or scaling a research practice
• Experience in globally distributed, multi-persona product environments

Application process

The deadline for applications is Sunday, April 26, 2026