Senior National Account Manager

Role

Who you are

• You’ll have a limitless commercial mindset with proven experience working as a National Account Manager or Senior National Account Manager
• You will be highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry
• Extensive and demonstrable experience as a Senior National Account Manager / National Account Manager, ideally within beauty/luxury/fashion industry, although we are open to other industries!
• You are highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry
• You are a strong, natural people leader, you are motivated to see your team develop and grow!
• Ability to work under pressure, meet deadlines in a timely manner, ruthlessly prioritise and manage multiple stakeholders with ease
• Have exceptional organisational and prioritising skills and show great attention to detail . You will be results oriented & proactively solution driven
• Structured and organised in your approach to work, but comfortable working with ambiguity, in a fast-paced and ever-evolving environment (we are still a fairly new company despite what you might think!)
• You will be able to instantly provide a macro level view and understanding, be able to form a strategy and be able to quantify the business impact
• Appetite for Learning and development - Recognise the pace of change we are undergoing. Be a role model across all teams
• Excellent numerical and analytical skills with an eye for detail and rigour
• An excellent communicator comfortable presenting, able to influence and effectively articulate your point of view

What the job involves

• We’re looking for an ambitious Senior National Account Manager to join our fabulous EU commercial team. You’ll be responsible for nurturing and establishing strategic partnerships with our Retail partners as well as identifying new commercial opportunities, negotiating best in class reciprocal support to effortlessly bring the Tilbury magic to life online
• Establish and maintain amazing and collaborative relationships at all levels within your designated accounts, including Buying/Trading, Merchandising, and Marketing, to ensure that the [Employer hidden] brand is positioned to deliver more than its due share of voice, visibility and exposure
• Conduct successful commercial negotiations on terms, pricing, distribution, online real estate and support packages with Buying and Merchandising teams
• Ensure a top-line and detailed understanding of retail context and category performance to identify retail opportunities and strategic needs
• Fully accountable on all net and retail sales forecasting for remit within EU region, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner
• Deliver limitless plans to maintain and drive #1 ranking in all categories
• Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Supply Chain and Demand Planning
• Manage each account P&L, balancing investment with top-line opportunity; monitor retailer profit contribution and achieve agreed profit
• Retain agility to react to retail trends and maximise opportunities across retailers and monitor, manage, and optimise performance
• Work closely with Operational Marketing, Visual Merchandising, PR, and Digital to create and deliver an annual plan for each retailer covering: activation of key launches and marketing moments, eventing, retailer animation, considering both customer acquisition and retention. Review implementation and performance vs expectations on a regular and appropriately frequent basis
• For new trading partners, onboard and build out bespoke launch plans appropriate to the market and retailer to reach and sustain #1 ranking
• Be a visionary. Help everyone see and be excited by what's possible. Support the development and performance of the EU Commercial team, including building functional expertise and relationship management with the trade teams
• Supporting team with key decision making and strategy, but giving autonomy and accountability
• Coach, motivate and lead by example to all team members with clear progression pathways for each team member!
• You will report directly into our wonderful Commercial Director, Europe
• Build collaborative relationships and excellent communication with key, senior stakeholders, ensure wider teams across EU are consistently informed of regional decisions including presenting the commercial rationale
• Build strong working relationships with the Retail team, utilising insight from the field and translating learnings to a digital world

Salary benchmarks

Customer Success & Account Management

Expert

Senior

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Company benefits

• Generous staff discount
• Generous product gifting
• 25 days holiday plus bank holidays
• Hybrid, flexible working
• Dog friendly office on Monday and Fridays
• Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work and pension contribution