Customer Director, Faculty

About the Role

As a Customer Director, you’ll play an influential role in growing our most impactful accounts. You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position [Employer hidden] as the global leader in AI-driven transformation.

What the job involves

• Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector
• Developing and implementing robust strategic account plans that align [Employer hidden]’s AI solutions with client business objectives
• Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting
• Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention
• Managing and mentoring cross-functional commercial teams
• Representing [Employer hidden] at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation
• Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems

Who you are

• You’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred
• You have experience leading large-scale AI/digital transformation projects
• You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes
• You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions
• You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences
• You bring experience in team mentorship and coaching
• You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact

Application process

• Talent Team Screen: 40 mins
• Introduction Interview: 60 mins
• Commercial Interview: 60 mins
• Leadership and Principles interview: 60 mins
• Meet the MD, Commercial: 30 mins

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - [contact hidden]. Please know we are open to conversations about part-time roles or condensed hours.

Salary benchmarks

Sales Leadership & Management

Expert

Senior

£60k

£80k

£100k

£120k

£140k

View all salary benchmarks

Company Benefits

• Dental cover - 100% of dental fees covered, up to £500, including checkups and hygienist.
• Optical Cover - 100% of the cost of prescribed glasses and contact lenses up to £300 a year.
• Hybrid working: We believe people have needs, responsibilities and interests that require something different to a strict working day. We trust people to organise and take accountability for their own work and do our best to support their lives outside [Employer hidden]. We provide you with all you need to work from home, including a laptop, keyboard and chair.
• Unlimited holidays: We encourage each other to use this time to take a break, work on personal projects, or to spend time with their friends and family
• Fantastic private health, for you & your family - including 24/7 unlimited virtual private GP appointments and covering pre-existing medical conditions
• Access to mental health coaching with Sanctus
• Lunch weekly, and more fruit, drinks and snacks than you could ever eat (for office-based employees)
• We work hard and make sure we enjoy what we do. So we have frequent socials and informal get-togethers to help make sure you enjoy your time with us. You’ll make friends and professional connections that will last a lifetime
• Paid Maternity, Paternity, Adoption or Shared Parental Leave - we offer a progressive, gender neutral and generous parental leave policy here at [Employer hidden]. All parents are given 15 weeks leave at full pay in addition to statutory time off after 12 months of service.