Client Solutions Specialist, Skai

🔒 Confidential Employer
Posted 28 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
SALARY
£50,000 / year
CATEGORY
Marketing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Project management Communication Analytical skills Problem solving Excel Salesforce Java Unix

FULL DESCRIPTION

Client Solutions Specialist, [Employer hidden — view at passion-project.co.uk]

Company: [Employer hidden]

Location: London

Work Type: Hybrid

Job Type: Full-time

Experience Level: Entry-level

Salary: £10k - £50k per year

About the Role

Kenshoo/[Employer hidden] is looking for the best and the brightest to join our rapidly growing team. The Client Solutions Specialist is responsible for addressing all incoming queries about Kenshoo/[Employer hidden] and managing those queries through to completion. The role will be office based, but there will be opportunities to progress if the candidates demonstrate themselves to be capable after 18-24 months in the role. It will make a great starter role for somebody looking to begin their career in digital marketing.

  • Answer incoming Kenshoo/[Employer hidden] support requests from clients via email and chat
  • Resolve or escalate issues raised by clients following defined processes
  • Support the Client Services staff in defined activities
  • Pick up, open and maintain cases in Salesforce

Measures of Success:

  • Meet quarterly goals as agreed with Director of Client Support
  • Attentive response and communication to all support queries
  • Feedback back from customers and other Kenshoo Employees
  • Meeting defined SLAs that are pre agreed with clients

Who you are

  • The ideal candidate will have great project management skills, be a good communicator, very analytical and be a true problem solver
  • Passion, dedication, and desire to be the best
  • Basic to Intermediate Level knowledge of Excel
  • Ability to work both independently and as part of a team
  • Strong communication skills
  • Self motivated and ability to work on own initiatives in a fast-pace environment
  • Ability to work standard business hours. Flexibility or interest in working 'off-hours' such as weekends or holidays where needed
  • College Degree, Bachelor Degree or higher
  • A basic understanding of Search & Social Marketing and the other digital channels

Desirable

  • Fluent in additional languages
  • Experience in customer-service industry
  • Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration
  • Previous experience / knowledge in the areas of online advertising and search engines

Company Benefits

  • Offices in cities across the world
  • Professional growth stipend
  • Diversity and inclusion programs
  • Company outings and volunteering
  • Health and wellness initiatives
  • Stock option plan
  • Transportation benefits
  • Exclusive perks and discounts
  • Stocked kitchens and happy hours
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