Solutions Engineer, Instructure

Role

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE), having the primary objective of helping guide prospective customers through their Canvas LMS, Canvas Career and [Employer hidden] Learning Platform evaluation process. This person will work directly with regional sales representatives to both sell and architect the best possible solution for buyers

Solutions Engineers are the primary knowledge resource for the sales team and are responsible for actively driving and managing the functional and technical evaluation stages of the sales process. SEs are the key technical advisor and product advocate, thoughtfully considering all alternatives to arrive at best recommendations

SEs must effectively communicate complex education and technology concepts and practices to a variety of stakeholders. This SE position will partner with our Business & Government Sales Team

• Present the [Employer hidden] Platform as a product (and [Employer hidden] as a partner) to a variety of corporate stakeholders
• Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s). Including:
• Canvas LMS
• Canvas Career
• Canvas Studio
• Canvas Catalog
• Parchment Digital Badges
• Impact by [Employer hidden]
• Promote methods of using instructional technology to transform teaching and learning
• Develop and deliver tailored product demonstrations that are simple but engaging
• Lead in-depth, technical discussions with information technology experts
• Identify or develop solutions to address unique technical or functional requirements
• Understand and document customer requirements to support a successful evaluation and implementation
• Assist proposal writers with responding to functional and technical elements of RFIs/RFPs

Who you are

• Applied understanding of teaching, instructional design, and professional learning administration in a corporate and/or government setting
• Knowledge of credentialing and certification program applications and processes in professional learning
• Technical understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, HRISs, CRMs, CMSs, SCORM, digital publishing tools, etc
• Because [Employer hidden] does not have out of the box solutions for integrating with these systems, the incumbent SE will need to have that much more knowledge of ETL, APIs, and database design in order to support professional/government opportunities effectively
• Articulate and compelling presentation skills
• Excellent communication skills in speech and writing, tailored for audiences in corporate and/or government space(s)
• Adult learning, professional learning and compliance training knowledge and experience are a plus
• RFX knowledge
• Self-motivated, self-reliant, and collaborative
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Access to a nearby airport