Staff Customer Success Manager

Who you are

• Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and [Employer hidden]
• Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
• Have passion and determination about our technology and our customers
• Be a self starter with strong organizational skills to drive effective customer outcomes
• Have a good understanding of complex technology environments
• Have great self awareness and strong communication skills
• Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies

What the job involves

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their [Employer hidden] investment. As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the EMEA sales team and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value [Employer hidden] can provide. Working at [Employer hidden] presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of [Employer hidden]. Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why. Working with Sales and Product teams to ensure our customers are getting the most out of the solution. Help innovate our tooling and processes to make you and your team more efficient. Work on innovative and cutting edge customer projects. Learning our products and technologies, taking that knowledge and applying it to real world usage. Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of [Employer hidden] and other exciting tasks you may identify to grow our company.

Salary benchmarks

Customer Success & Account Management

Expert

Senior

£40k

£50k

£60k

£70k

£80k

£90k

£100k

£110k

£120k

Company benefits

• Flexible time off: Take time to take care of yourself and the things that matter most
• Stock options: We want you to share in our success. That's why stock options are offered to most Kongers
• U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
• Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
• Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
• Home office stipend: Build a home office environment tailored to support your productivity

Our take

[Employer hidden] provides a cutting-edge API and service lifecycle management platform tailored for modern architectures, such as microservices, containers, cloud, and serverless environments. With a focus on flexibility, scalability, speed, and performance, [Employer hidden] allows developers and Global 5000 enterprises to securely connect and orchestrate microservice APIs for today's sophisticated applications. The core products offered by [Employer hidden] include an open-source API and Microservices management solution, Galileo, a platform for API analytics and debugging; Gelato, a platform for creating developed portals for PIs and Microservices; and API Marketplace, a hub for discovering and publishing cloud APIs. Additionally, the introduction of a new collection of AI plug-ins in [Employer hidden] Gateway 3.6 enhances the platform's capabilities further, reinforcing its commitment to innovation and advancement. In pursuit of growth, the company is prioritising expanding its marketing efforts, bolstering its customer service team, and accelerating product development. By focusing on these key areas, [Employer hidden] aims to continue providing unparalleled solutions and support to its ever-expanding user base in the rapidly evolving landscape of modern application development.

Application Instructions

Apply