Account Manager

Who you are

• 5+ years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to [Employer hidden]’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at multiple levels of the organization
• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Strong organizational skills and self-starting mindset

What the job involves

[Employer hidden] is growing rapidly and looking for an Account Manager to join our team

In this role, you will work cross-functionally to support [Employer hidden]’s most complex customers

This will include building trusted relationships, provide strategic consultations, and proactively identify opportunity areas to help our customers deliver more value to their customers, optimize technical operations on their teams, and accelerate their growth

You will be pivotal in the feedback loop between customers and product

Provide a exceptional experience to your assigned accounts’ key stakeholders

Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

Foster long term customer relationships that grow loyalty to [Employer hidden] and [Employer hidden] products

Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion

Work closely with Sales and other user facing teams as part of a larger effort to support developers

Lead customer facing meetings independently and with product

Collaborate on the continued design of this support offering

Create user-facing content for long term solutions