Account Manager, Trainline
SKILLS
FULL DESCRIPTION
Account Manager, [Employer hidden — view at passion-project.co.uk]
Company: [Employer hidden]
Location: London
Work Type: Hybrid (3 days a week in office)
Job Type: Full-time
Experience Level: Mid-Senior level
Salary: £45-55k per year
Description: We’re looking for an ambitious and commercially minded Senior Account Manager to join our [Employer hidden] Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe. This is a client-facing, strategic role that blends relationship management, project management, commercial growth, and product advocacy.
Who you are
- 3–6 years’ experience in Account Management, Customer Success, or Partnership Management, ideally within rail, business travel technology, or the travel space
- Proven success in building and maintaining long-term client relationships with enterprise or strategic partners
- Proven experience in managing multiple client workstreams to support growth strategies
- Fluency in English and French (and essential if based in Paris). Italian or Spanish is also desirable
- Strong commercial acumen and a data-driven approach to measuring success and identifying growth opportunities
- Excellent communication and stakeholder management skills, comfortable engaging with senior decision-makers
- A proactive, collaborative, and solution-oriented mindset
- Passion for the rail industry, business travel, and sustainable mobility
What the job involves
We’re looking for an ambitious and commercially minded Senior Account Manager to join our [Employer hidden] Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe. This is a client-facing, strategic role that blends relationship management, project management, commercial growth, and product advocacy.
- Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates)
- Act as a trusted advisor, helping clients unlock the full value of [Employer hidden]’s B2B solutions
- Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long-term retention
- Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions
- Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives
- Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement
- Represent the client’s voice internally, providing feedback that informs product development and service enhancements
- Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position [Employer hidden] as a thought leader
Company Benefits
- Flexible working (60% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad