Head of Product, Trainline

About the Role

[Employer hidden] is Europe's leading rail ticketing platform, and the Search & Commerce domain sits at the heart of its customer experience and commercial performance. It powers how millions of customers across Europe find journeys, compare options, select fares, and complete purchases across mobile apps, web, and emerging surfaces. This domain spans the full search, discovery, booking, and purchase journey, combining customer-facing experience with a highly performant and scalable platform. It operates at massive scale, across multiple markets, languages, and regulatory environments, and is central to [Employer hidden]’s growth ambitions in both the UK and Europe.

This role owns the end-to-end product vision, strategy, and outcomes for Search & Commerce — ensuring [Employer hidden] delivers a fast, personalised, friction-free purchase experience that drives customer satisfaction, conversion, and long-term value. We’re looking for a Head of Product – Search & Commerce to lead one of [Employer hidden]’s most critical and visible product domains. Operating at senior leadership level, this role defines the long-term vision for Search & Commerce and leads its execution in close partnership with Engineering, Data Science, Design, Commercial and Marketing teams. This role combines deep customer empathy, strong commercial instinct, and technical credibility, balancing experience innovation with platform performance, reliability, and scalability.

You will be accountable for the success of [Employer hidden]’s global booking flow and the evolution of the Search & Commerce platform that underpins it.

What the job involves

• Set and communicate a clear long-term vision for Search & Commerce, aligned with [Employer hidden]’s company strategy, growth goals, and international expansion.
• Own the product strategy and roadmap for the end-to-end Search & Buy journey, spanning discovery, booking, and purchase across web and mobile.
• Be the recognised product authority for Search & Commerce, with strong informed opinions on customer experience, conversion, and platform evolution.
• Continuously evaluate industry trends, customer expectations, and best practice in ecommerce and search-driven experiences.
• Champion a personalised, dynamic, and friction-free customer experience across all Search & Commerce touchpoints.
• Act as the customer advocate, grounding decisions in deep qualitative and quantitative insight.
• Partner closely with Data Science, Research, and Analytics to define hypotheses, run experiments, and measure success through clear KPIs and OKRs.
• Drive a strong culture of learning, experimentation, and evidence-based decision-making at scale.
• Own end-to-end product delivery for the Search & Commerce domain, partnering closely with Engineering to ensure appropriate technical investment and reliable execution.
• Be accountable for the health of the Search & Commerce experience and platform, including performance, stability, and quality across markets.
• Guide the evolution of the platform architecture (e.g. reducing legacy dependencies, enabling micro-frontend approaches) to support speed, scalability, and developer effectiveness.
• Balance near-term experience improvements with long-term platform sustainability.
• Ensure product decisions are tightly connected to commercial outcomes, including conversion, revenue growth, and customer lifetime value.
• Partner closely with Commercial, Marketing, Growth, Finance, and PR teams to deliver product experiences that successfully go to market.
• Act as a senior product leader across Product and Technology, contributing to broader product strategy and experience coherence.
• Influence prioritisation, investment decisions, and trade-offs at VP and Exec level.
• Lead, coach, and develop a high-performing team of Product Managers across the Search & Commerce domain.
• Set clear expectations, standards, and ways of working that enable teams to operate autonomously and effectively.
• Build a healthy, collaborative Product and Engineering culture grounded in [Employer hidden]’s values and leadership behaviours.
• Role-model strong ownership, accountability, and product craft.

Who you are

• Extensive experience leading product strategy and delivery for core consumer purchase or booking experiences at scale.
• Proven track record owning and optimising search-driven or funnel-based ecommerce experiences in a multi-market environment.
• Strong commercial acumen, with the ability to connect customer experience decisions to growth and revenue outcomes.
• Deep experience using data, experimentation, and insight to drive product decisions.
• Comfort operating in technically complex environments and partnering closely with senior engineering leaders.
• Excellent stakeholder management skills, including influence at VP and Exec level.
• Background in travel, marketplaces, or high-growth consumer technology businesses.
• Experience evolving search or commerce platforms supporting mobile, web, and backend systems.
• Exposure to machine learning or personalisation in search or purchase flows.

What we offer

• Offers Equity & Bonus
• Flexible working (60% min office attendance)
• Cycle to work scheme
• Discounted gym memberships through Wellhub
• Private Health and Dental Insurance
• Enhanced Pension (matched contributions)
• Income Protection
• Share Incentive Plan (buy one get one free)
• Learning budget
• Primary & Secondary Caregiver Leave
• Shared Parental Leave
• Enhanced sick pay
• Free Perkbox subscription
• Electric Vehicle Salary Sacrifice Scheme
• YellowNest - Subsidised Childcare Fees
• Work from Abroad

Application Instructions

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