Operations Manager, Compliance

Who you are

• We’re looking for a strategic, data-driven, and hands-on operator who thrives at the intersection of policy, operations, and execution
• The ideal candidate combines strong analytical and problem-solving skills with the ability to influence outcomes and drive cross-functional collaboration
• 4+ years of experience
• Proven experience in hands-on management both for blue collar and white collar workers required
• Experience in operational ownership in a logistics industry preferred
• Demonstrated ability to manage projects from inception to execution
• Experience managing teams in a fast-paced, dynamic environment
• Excellent communication and stakeholder management & internal cross-functional working
• Strong data analysis skills: intermediate to advanced Excel/Google Sheets skills
• Ability to understand metrics and KPIs and the levers to pull to drive results
• Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports
• Ability to thrive in a hands-on, problem-solving environment with a high degree of self-direction
• If you want to make an impact, [Employer hidden] is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply

What the job involves

[Employer hidden] is hiring an Operations Manager, Compliance to join our team and lead key initiatives that shape the future of shared mobility in London

In this role, you will own the strategy and execution of projects focused on parking compliance, street operations, and public space management, ensuring our service operates safely, efficiently, and in full alignment with city expectations

You’ll develop and implement strategic, data-driven operational plans that improve parking performance, fleet placement, reduce clutter, and enhance both rider and community experience, while partnering closely with Government Relations, Product, and broader Operations teams to deliver solutions that scale

You’ll proactively identify risks and opportunities, lead high-impact projects, and design processes that balance regulatory requirements with business objectives, all while championing a clean, compliant, and best-in-class service on city streets

• Lead the design and execution of strategic, data-driven initiatives to improve parking compliance, fleet placement, and street operations, ensuring [Employer hidden] delivers a safe, efficient, and city-aligned service
• Build and maintain dashboards and reporting tools that give leadership real-time visibility into compliance performance, operational efficiency, and key city metrics
• Analyse large and complex datasets to identify inefficiencies, uncover missed opportunities, and develop actionable strategies that enhance utilisation, reduce clutter, and improve rider and community experience
• Drive operational optimisation by translating data insights into process improvements and best practices that raise performance standards, reduce costs, and improve compliance outcomes
• Maintain a deep understanding of regulatory requirements and operational standards, ensuring all field and parking activities meet or exceed city expectations and legal obligations
• Identify and mitigate key business risks by developing proactive controls, improving processes, and embedding compliance into daily operations and long-term strategies
• Collaborate cross-functionally with Government Relations, Product, Legal, and Operations teams to align on priorities, influence city policy, and deliver scalable, compliant solutions
• Act as a strategic advisor to leadership, presenting clear, data-backed recommendations that inform investment decisions, guide operational planning, and support future growth