IT Technical Lead

About the Role

If you enjoy solving hard technical problems, building things that scale, and seeing your work have a direct impact on a company people love - this is the role for you. We value different perspectives and a variety of backgrounds. Technical depth matters, but we care just as much about your mindset - the way you approach problems, the rigour you bring to your work, and your drive to build things that last.

You have solid hands-on experience in an IT technical or infrastructure role - you're comfortable building the bridge yourself, not just speccing it out. You have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations. You understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls, evidence, and audit readiness. You're experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level. You're comfortable working directly with APIs, webhooks, and lightweight scripting (Python, Bash, or similar) - you enjoy getting into the details. You're highly organised, write clear documentation, and hold yourself to a high standard without being prompted. You're a calm, clear communicator who can hold your own in a room with senior stakeholders.

Not a "perfect" match? Apply anyway. Research shows that while some candidates apply for roles when they meet a portion of the criteria, they often only apply if they meet every single requirement. We don't want you to miss out. If you are passionate about this role and have a solid technical foundation, but don't check every single "Bonus" box, please still submit your application. We hire for potential, mindset, and the unique perspective you bring.

Desirable Skills

• Experience supporting or integrating systems through an M&A process
• Familiarity with tools like Zapier, JumpCloud, Jamf, or Okta
• A background in high-growth tech or edtech environments
• Exposure to GDPR and data protection compliance in a technology context

What the job involves

We're looking for a technically strong IT Technical Lead to join our lean IT Operations team. This is a hands-on role with real scope - you'll be trusted to own critical programmes end-to-end, build automation that genuinely reduces toil, and act as a technical authority across projects that span the full business. You'll report directly to the Head of IT Operations and work closely with Engineering, Security, Legal, and People teams.

• Build and ship automations that actually matter: Identify manual bottlenecks across IT Operations and design smarter, automated workflows - from user provisioning and licence management to compliance reporting and support triage. You won't just be maintaining systems; you'll be building the scalable foundations we need as the business grows. Own your automations end-to-end - design, build, document, and maintain them so they're resilient and understood by the whole team.
• Drive our most critical technical programmes: Lead complex, cross-functional IT programmes from initiation through to delivery, coordinating across Engineering, Security, and wider business stakeholders. Own compliance and certification workstreams, ensuring controls, evidence, and audit readiness are maintained to a high standard. Drive tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business.
• Keep projects moving and stakeholders in the loop: Own end-to-end delivery across multiple IT projects simultaneously - from scoping through to post-implementation review. Be a clear and reliable communicator with stakeholders across Engineering, Legal, Finance, and People - translating technical complexity without losing the detail. Support the Head of IT Operations in planning and prioritising the team's workload as the function scales.

Salary Benchmarks

IT Support

• Expert: £40k
• Senior: £50k - £100k