Aftersales Executive

About the Role

Who you are

• Previous experience in an aftersales or customer service role within the automotive sector
• Exceptional communication skills and a commitment to delivering outstanding customer service
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced environment while managing multiple tasks
• A valid driver's licence is essential

If you are enthusiastic about aftersales service and wish to contribute to a dynamic team, we welcome your application!

What the job involves

Join [Employer hidden] as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership

We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently

Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience

You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers

• Respond promptly to customer enquiries regarding service appointments and aftersales enquiries
• Schedule and manage service appointments, ensuring optimal workflow in the service department
• Collaborate closely with service and parts teams to provide timely updates and information to customers
• Proactively seek customer feedback and address any issues or concerns in a professional manner
• Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction
• Work towards achieving key performance indicators related to aftersales service