Senior Support Engineer

About the Role

We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance.

As a Support Engineer at [Employer hidden], you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You’ll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing.

You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support.

What the job involves

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to [Employer hidden] workflows, integrations, and performance
• Investigate and reproduce complex technical issues across the [Employer hidden] ecosystem
• Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
• Create and maintain documentation, FAQs, and knowledge base articles
• Identify recurring issues and propose improvements to product reliability and user experience
• Contribute to the community by answering questions and sharing best practices
• Document troubleshooting workflows and build internal playbooks
• Help improve support tooling and resolution efficiency

Who you are

You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems

• 5+ years in technical support, customer-facing engineering, or similar roles
• Strong experience troubleshooting complex production environments
• Deep understanding of workflow automation, APIs, and integrations
• Strong knowledge of Node.js environments and containerized deployments
• Experience collaborating closely with engineering on complex technical issues
• Ability to identify systemic issues and drive improvements in product reliability and support processes

You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership

• 3+ years in technical support, solutions engineering, or similar roles
• Experience debugging workflow automation systems and integrations
• Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
• Ability to investigate complex issues and collaborate with engineering for resolution
• Experience documenting troubleshooting steps and improving support knowledge bases

Core requirements (IC2 & IC3)

• Strong troubleshooting and problem-solving skills
• Experience debugging APIs, integrations, webhooks, and authentication flows
• Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
• Experience working with JavaScript, Node.js, or similar technologies
• Experience with Docker or containerized environments
• Strong written and verbal communication skills
• Passion for helping users and improving product usability

Desirable

• Experience with workflow automation tools (Zapier, Make, Airflow)
• Observability tools such as Grafana, Datadog, or Prometheus

Skills & Technologies

• AWS
• Docker
• Kubernetes
• GCP
• JavaScript
• Linux
• Node.js
• Airflow
• Azure
• Prometheus
• Grafana
• Zapier
• Datadog

Company Benefits

• 30 vacation days
• International, ambitious and mission-driven team with flat hierarchies and strong emphasis on building great company culture
• 1000€ personal development budget
• Regular company hackathons and team event
• Scrappy, fast-paced startup environment

About [Employer hidden]

Open workflow automation tool

21-100 employees

B2C, B2B, Internal tools, SaaS, Data Integration, Automation

Application Instructions

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