Forward Deployed Engineer

🔒 Confidential Employer

Posted 28 April 2026

LOCATION

London

TYPE

Full-time

LEVEL

Mid-Senior level

SALARY

£140,000 / year

SKILLS

Solutions consulting Pre-sales SaaS solutions Communication Storytelling Discovery skills B2B SaaS platforms Collaborative leadership

FULL DESCRIPTION

Forward Deployed Engineer, [Employer hidden — view at passion-project.co.uk]

Company: [Employer hidden]

Location: London

Work Type: 3-5 days a week in office (Bethnal Green, London)

Experience Level: Senior and Expert level

Salary: Salary not provided (Benchmarks suggest £60k-£140k)

Who you are

Proven leadership in solutions consulting or pre-sales, with a strong track record guiding customers through complex technical and operational evaluations.
Deep technical acumen with the ability to rapidly understand, dissect, and articulate sophisticated SaaS solutions, acting as a trusted advisor throughout the entire pre-sales cycle.
Exceptional communication and storytelling abilities, both written and verbal, capable of engaging diverse audiences ranging from technical practitioners to C-level executives.
Expert-level discovery skills, including the ability to ask incisive, strategic questions that uncover customer challenges, map solution fit, and influence decision-making across multiple personas.
Extensive experience working with configurable, customised, or enterprise-grade B2B SaaS platforms, ideally within multi-stakeholder or multi-workflow environments.
Collaborative leadership mentality, operating as a cross-functional partner to sales, product, engineering, and customer success.
Continuous learner with strong commercial awareness, staying ahead of industry trends, emerging technologies, and evolving customer expectations.

What the job involves

Join our growing Customer Success team as a Forward Deployed Engineer, where you’ll serve as the technical authority driving the acquisition of new creators across music, adventure travel, entertainment and experience-based businesses.
In this role, you’ll champion the technical strengths and extensibility of [Employer hidden]’s configurable platform showcasing how our architecture, integrations and data capabilities align with the evolving operational needs of modern experience creators.
You’ll design and deliver compelling solution narratives through technically robust sales presentations, discovery sessions, and live product demonstrations that illustrate not just feature capability, but the end-to-end commercial value and measurable business impact [Employer hidden] can unlock.
Acting as a strategic partner throughout the pre-sales cycle, you’ll surface and qualify complex business and technical requirements, translate them into scalable solutions and identify high-value opportunities where [Employer hidden]’s platform can drive efficiency, revenue growth, and long-term success for both our creators and the [Employer hidden] ecosystem.
Craft and deliver clear, compelling, and technically robust product demonstrations, both remotely and on-site, that communicate the unique value and architecture of the [Employer hidden] platform.
Showcase the full capabilities of [Employer hidden]’s ecosystem, including the website builder, checkout experience, and Paystack-powered payments, to illustrate how creators can elevate their events, excursions, and entertainment offerings.
Partner closely with Sales to run in-depth discovery, understand complex technical and commercial requirements, and tailor demos, solution narratives, and ROI stories accordingly.
Dive deep into platform functionalities, integrations, and workflows to build customised demonstrations that directly address the operational challenges and growth objectives of potential creators.
Identify and articulate high-value commercial opportunities such as revenue optimisation, operational efficiency and conversion uplift that [Employer hidden] can unlock for new creators.
Stay up-to-date on industry trends, competitive technologies, and emerging best practices to ensure our pre-sales strategy remains innovative and differentiated.
Collaborate with Customer Success to ensure a seamless post-sale transition, supporting handover documentation, configuration guidance, and the successful onboarding of new creators to the [Employer hidden] platform.
Work with Marketing to refine product messaging, demo assets, and value propositions so they resonate strongly with targeted creator verticals.
Leverage AI-driven tools to streamline demo preparation, automate repetitive pre-sales tasks, and accelerate delivery of customised solution assets for sales cycles.
Use AI-powered insights to analyse customer data, identify value opportunities, and provide more accurate forecasting, scoping, and solution recommendations.
Champion internal adoption of emerging AI technologies to improve team productivity, enhance demo environments, and optimise cross-functional collaboration across Sales, CS, and Marketing.