Business Operations Intern

Who you are

• AI-native mindset: you already use AI tools (ChatGPT, Claude, Gemini, etc.) regularly in your work or studies, and you're excited to go deeper
• Analytically strong: you're comfortable with data, whether that's Excel, SQL, a BI tool, or just clear logical thinking from a spreadsheet
• Exceptional communicator: clear, warm and confident whether you're talking to a warehouse manager or a founder
• High ownership: you don't wait to be told what to do — you see what needs doing and you do it
• Comfortable with travel to UK fulfilment sites (expenses covered)
• You bring great energy — someone people enjoy working with

What the job involves

This is an internship for someone smart, curious and excited to jump in, learn fast and make a real impact. As a Business Operations Intern, you'll be at the heart of our day-to-day operations — getting hands-on experience ensuring orders are delivered on time and customers are happy

You will be embedded in our fulfilment network, gaining real exposure to how a modern operations team runs. Your time with us is about learning the fundamentals of great operations — understanding how orders flow, how data drives decisions, and how strong relationships keep everything running smoothly

You'll combine hands-on operational work with analytical tasks and use AI tools to surface insights and find smarter ways of working

• 1. Support the Daily Operation Be the person who helps keep things moving. Work closely with the internal team to make sure orders go out on time, escalations are handled, and nothing falls through the cracks
• 2. Work with Data Help spot patterns in issues, track KPIs, and turn operational data into clear observations. You'll pull together reports and contribute to dashboards, building your analytical skills along the way
• 3. Augment with AI You'll actively use AI tools (we use Claude heavily) to make yourself and the team more effective — whether that's drafting communications, summarising data, or finding faster ways to do recurring tasks. We want someone who sees AI as a genuine force multiplier
• 4. Support Our Sellers Our customers are e-commerce sellers who depend on us to get things right. You'll learn how to be their advocate internally, with a focus on clear, warm and confident communication
• 5. See the Operation First-Hand You may get the opportunity to visit fulfilment centres across the UK to understand how things actually work — from the packing bench to the loading bay. Seeing the operation in person is one of the best ways to learn

Application process

• 1. We like to get to know you and your motivations in a 30-minute chat with the [Employer hidden] Ops team
• 2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call
• 3. In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us
• 4. If you are successful we will make you an offer