Configuration Supervisor

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Configuration Supervisor

Location: Birmingham

Contract Type: Permanent

Salary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 6.00 am – 14.30 pm Monday – Friday

Interview Process: 2-stage process

Role purpose: Supervise and manage a team of engineers, to ensure that configuration orders are processed according to the agreed standards and in accordance with the customers instructions. Ensuring efficiency and production and maintained to expected standards and targets

Key responsibilities:

• To pick up and action any issues accordingly throughout the day, to reduce the number of orders being handed over at the end of the shift.
• To ensure that all orders are configured to a pre-defined standard and to escalate issues regarding production and personnel to management.
• Liaise with the Scheduling and Technical team to ensure best practice on upcoming / current accounts and create and Input into Key Performance Indicator’s (KPI’s).
• Liaise with the warehouse staff around any issues and processes relating to configuration.
• Conduct regular meetings and Personal Development Reviews (PDRs) with Team Leaders. Arrange and carry out training for staff where there are identifiable skills gaps.
• Carry out the required managerial tasks such as; conducting interviews for new positions within the department, conducting return to work meetings and also, ensuring that HR Self Service (HRSS) is always up to date and accurate for the team (i.e. sickness and holidays).
• To verify all captured build data on the Lifecycle System.
• Preferably a Health and Safety representative of the department. This is inclusive of being trained internally for the following; Emergency First Aid at Work, On Site Fire Marshall and Spillages however, this is not mandatory.
• To Maintain working area and ensure that all company property is handled with care.
• To adhere to the commissioning centres ISO accreditations standards that support this job role function.
• To undertake Health and Safety activities commensurate with post and or [Employer hidden] Group Health and Safety Policy.
• To assist the Management Team in the daily running of the Configuration Centre, through the above and any other duties as necessary.

Skills and experience:

• Must be able to obtain the Government and/or Police Security Levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.
• Demonstratable Supervision and Coaching skills.
• Demonstratable communication and presentation skills.
• Quality ownership of all work tasks and projects.
• Knowledge of Microsoft Word, Excel, PowerPoint and Access.
• Demonstratable experience working within an IT environment working to KPI and Service Level Agreement (SLA) targets.
• Demonstratable experience of working with IT Hardware and software e.g. Desktop/Laptop/Enterprise. Windows/Android/IOS etc.
• Knowledge of IT products essential, ideally accreditations such as CompTIA A+ and or CompTIA Server+ or equivalent qualifications.
• Understanding of ISO processes & procedures.

About Us

[Employer hidden] is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

[Employer hidden] is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the [Employer hidden] Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at [Employer hidden] - https://www.[Employer hidden].com/diversity-and-inclusion/

Sustainability at [Employer hidden] - https://www.[Employer hidden].com/sustainability-at-[Employer hidden]/

Life at [Employer hidden] - https://www.linkedin.com/company/[Employer hidden]/life

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Job Description

Download Configuration Supervisor - Job Description Template - (E) - March 2024.docx