Customer Care Administrator

About the Role

We currently have an excellent opportunity for an enthusiastic and motivated Customer Care Administrator to join our Landscaping team based in Edinburgh. Working as part of the Landscaping department, you will play an essential role in providing first line support and assistance to our customers. In addition, you will also be responsible for the smooth and organised running of the customer care processes as well as other administrative tasks.

This is a busy role in which prioritisation is key, the main duties include:

• Deal with day to day issues both via telephone / e-mail / mail for both Customer Care and Landscaping enquiries;
• Deal with resolution of enquiries, dealing with enquiries and complaints and escalation where necessary;
• Assisting with large volume document mailings;
• Maintain Customer Care Database on a daily basis;
• Assist with client invoicing, debt recovery, client sales, contractor and supplier payments;
• Ensure relevant reports and accounts are received and entered onto relevant systems;
• Ensure that Site Inspection reports are received in a timely manner and updated to relevant systems;
• Liaise with subcontractors and suppliers to assist managers in commercial duties;
• General office management and secretarial duties and any other duties as required by the Landscaping Finance Manager and /or Divisional Head.

What You Will Need

To be successful in this role, you will have previous experience working in a customer service environment, ideally in the Property Factor Sector, be proactive and upbeat in your approach with a strong work ethic. You should be able to work as part of a team but also be comfortable to work on your own and have the initiative to provide strong support to the team.

It is essential that you are competent in the use of Microsoft Office applications, specifically Word, Excel and Outlook and have strong interpersonal skills. A knowledge of CPL Software would be beneficial to this role. You should be able to demonstrate excellent communication and organisational skills at all levels and will be able to manage and prioritise a varied administrative workload.

Benefits Package

In return, [Employer hidden] offers an attractive salary and benefits package commensurate with experience. This includes a generous pension scheme, life assurance, permanent health insurance, private healthcare and the opportunity for share equity participation. The company has a unique structure and is 80% owned by staff. Applicants also have excellent personal and career development opportunities open to them and will be part of a highly professional and motivated team.

Application Process

If you have any questions relating to the role, please email: [contact hidden]

As part of the application process, you will be required to upload your CV and cover letter, as well as any relevant qualification certificates.

To apply, please click HERE