Application Specialist
SKILLS
FULL DESCRIPTION
Application Specialist
Company: [Employer hidden — view at passion-project.co.uk]
Location: Newark, United Kingdom
Salary: £32000 - £32000 per year
Contract Type: Permanent, Full Time
Posted on: 3 January, 2025
Closing Date: 2 February, 2025
Job Introduction
We are [Employer hidden], and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.
Purpose of the Role
The Application Specialist will oversee and manage critical business applications to ensure they meet the evolving needs of the organisation. This role includes supporting and maintaining key systems, providing end-user support, and ensuring the smooth operation of applications across the business. The Application Specialist will also contribute to general IT support functions to maintain seamless operations.
Key Responsibilities
Application Management
- Administer, configure, and maintain key applications, including: Zoho CRM, Zoho People and Zoho Forms. RADAR Healthcare. Rostering Solution (or similar platforms). Microsoft Dynamics (or similar platforms).
- Develop and manage customisations and integrations for applications to enhance functionality and user experience.
- Provide training and technical support to staff members on business applications.
- Develop, maintain, and optimise workflows and processes within applications.
- Troubleshoot application-related issues and liaise with external vendors for advanced support when necessary.
- Manage application upgrades and ensure compliance with best practices.
- Create and maintain documentation, including user guides and knowledge base articles.
IT Support
- Collaborate with IT Help Desk colleagues to resolve "how do I" inquiries and administrative requests via the Help Desk software.
- Record, prioritise, assign, and manage all requests and incidents related to applications and IT support.
- Manage users and permissions across all internal IT systems and applications.
- Assist with IT equipment setup and maintenance for staff members.
- Provide general IT support, including remote desktop assistance, hardware diagnostics, and IT asset management.
- Participate in small to large projects involving IT and application enhancements.
Key Skills
Development Plan
- Opportunity to learn Deluge Programming for Zoho, enhancing skills in application customisation and automation.
- Support for achieving ITIL Certification to align with best practices in IT service management.
- PRINCE2 Certification for project management proficiency.
Applications Expertise
- Proven experience in administering and maintaining business applications such as Zoho CRM, RADAR Healthcare, Rostering Systems or similar platforms.
- Strong understanding of workflow automation and customisation within applications.
- Experience with integration tools and API usage.
- Knowledge of database structures and reporting tools.
General IT Skills
- Familiarity with Active Directory and Office 365/Azure user and group administration.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint administration.
- Knowledge of mobile device management for Android and Apple.
- Experience with Windows 10/11 and basic hardware diagnostics.
- ITIL/ITISM best practices and processes.
Beneficial Skills
- ITIL Foundation Certification (or willingness to obtain).
- Experience with Microsoft Intune or Mobile Iron/Ivanti Neurons.
- Knowledge of cyber security principles and certifications.
- Google Workspace experience for ChromeOS device administration.
- Experience with imaging tools such as Microsoft MDT.
Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.
About the Company
[Employer hidden] is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.
Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.
We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!
Application Specialist
Salary £32000 - £32000
Frequency Annual
Job Reference eden/TP/36200/1146
Contract Type Permanent
Contract Details Full Time
Closing Date 2 February, 2025
Department IT
Operational Area Nottingham City & Stoke
Location Newark, United Kingdom
Posted on 3 January, 2025