Service Manager

🔒 Confidential Employer
Posted 28 April 2026
LOCATION
Hull
TYPE
Full-time
LEVEL
Associate
SALARY
£29,508 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Supervisory skills Health and Social Care Level 2 Supported Living Residential service experience Working with adults with Learning Disabilities Working with Mental Health conditions Management Level 5 Diploma Risk assessments

FULL DESCRIPTION

Service Manager

We are [Employer hidden — view at passion-project.co.uk]. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​ We are looking to recruit a Service Manager within our Supported Living Services based in Hull. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Main Responsibility

  • Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
  • Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
  • Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
  • Work in conjunction with the training team to ensure all staff receive the correct training
  • In conjunction with the management team, recruit and select new staff taking an active part in the interview process
  • Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
  • Attend interviews for potential new packages of care and support as required with the senior management team
  • Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
  • Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
  • Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
  • Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
  • Always promote a professional image of the service and the Company.
  • Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
  • Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
  • Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

  • Strong supervisory skills with the ability to support and develop a team
  • Be qualified to a minimum standard of Level 2 in Health and Social Care
  • Ideally you will have previous experience in a Supported Living or Residential service
  • Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
  • Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
  • Ability to work effectively in a fast paced, demanding role

Job Details

  • Service Manager
  • Salary £29508 per annum
  • Frequency Annual
  • Job Reference eden/TP/36200/1016
  • Contract Type Permanent
  • Contract Details Permanent, Full Time 37.5 hours
  • Closing Date 4 December, 2024
  • Department Operations / Care Support
  • Operational Area N E Lincs & E Ridings
  • Location Hull, United Kingdom
  • Posted on 4 November, 2024

Application Instructions

Please Note: The application deadline for this job has now passed.

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