Operations Manager

About the Role

Cobalt is delighted to be representing a global real estate services firm in the appointment of an Operations Manager for a newly redeveloped, large-scale multi-let commercial office asset. This flagship building has undergone a significant transformation and now requires an operationally and technically astute individual to support the on-site General Manager in delivering a best-in-class occupier experience. The role sits within a sizeable on-site team and carries both day-to-day operational responsibility and the opportunity to deputise for the General Manager, offering exposure to strategic asset management and senior stakeholder engagement within a high-profile environment, with a particular emphasis on technical service delivery and engineering excellence.

KEY RESPONSIBILITIES

• Support the General Manager in the operational management of a large, multi-tenanted commercial office building
• Deputise for the General Manager as required, maintaining continuity of service delivery and stakeholder engagement
• Take a leading role in the management of M&E services across the asset, ensuring optimal performance and reliability
• Oversee and continuously refine Planned Preventative Maintenance (PPM) programmes, ensuring full compliance and asset longevity
• Manage technical service delivery, including reactive maintenance, fault diagnosis, and resolution across building systems
• Lead on minor works and project delivery, including landlord and tenant fit-out projects, ensuring works are delivered safely, on time, and within budget
• Act as a key interface between contractors, consultants, and stakeholders on all technical and project-related matters
• Ensure full statutory compliance, including H&S, risk assessments, and audit readiness, with a strong focus on engineering standards
• Manage and monitor specialist contractors, driving performance against SLAs, KPIs, and technical benchmarks
• Act as a key point of contact for occupiers and the client, maintaining strong professional relationships
• Support service charge budget management, particularly in relation to engineering spend, lifecycle planning, and project works
• Utilise CAFM systems to manage asset data, compliance records, and maintenance activities

PERSON SPECIFICATION

The successful candidate will demonstrate prior experience within a commercial real estate environment, ideally having progressed from an Engineering Manager or similar technically focused role into broader operations. A strong grounding in M&E services, planned maintenance regimes, and project delivery (including fit-outs) is essential, alongside the ability to engage confidently with clients and occupiers. IOSH is expected as a minimum, with NEBOSH or a relevant technical engineering qualification considered advantageous.

Application Instructions

If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.