Customer Service Advisor

Job Description

[Employer hidden] is a leading UK supplier of safety and workplace solutions and part of Bunzl plc, a global FTSE 100 organisation. With service centres nationwide, we provide trusted safety equipment, cleaning and hygiene products, and essential workplace supplies to organisations across the UK.

The Role

As a Customer Service Executive, you will play a key role in supporting the achievement of branch sales, profitability, and customer service targets. You will manage a portfolio of customer accounts, building strong relationships while identifying opportunities to increase sales and margins.

Key Responsibilities

• Accurately set up customer accounts and process orders, ensuring call logs and reports are completed correctly
• Handle customer queries, issues, and requests efficiently and professionally, ensuring timely follow-up where required
• Manage out-of-stock situations by liaising with purchasing teams and keeping customers informed
• Make daily outbound calls in line with the call diary to generate repeat orders
• Ensure all orders are accurately captured while maximising sales opportunities through range extensions, own-brand products, and promotions
• Develop new and lapsed accounts within a defined portfolio, working collaboratively with the wider sales team
• Analyse reports and conduct gap analysis to identify growth opportunities, including product switching, special offers, and account development
• Maintain strong working relationships with internal teams including operations, sales, stock control, and credit control to deliver excellent customer service

Benefits

• 28 days’ holiday (including bank holidays), increasing to 33 days after 5 years’ service
• Option to purchase up to 5 additional days’ holiday per year
• Company sick pay
• Bunzl Save As You Earn (SAYE) Sharesave Scheme
• Enhanced maternity and paternity pay
• Comprehensive learning and development opportunities
• Bunzl Personal Pension Plan

Equality & Diversity

Bunzl is committed to equality and diversity in employment and actively opposes all forms of unlawful discrimination. We welcome applications from all sections of the community. If you require any adjustments to support you during the recruitment process, please let us know.

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