Front of House Receptionist

About the Role

This is more than a reception role - it's about creating a lasting impression. You’ll be at the heart of our vibrant office, ensuring smooth day-to-day operations while delivering exceptional service with warmth, professionalism, and a keen eye for detail.

What You’ll Be Doing

• Welcoming guests and managing front desk operations
• Handling calls, emails, and queries
• Coordinating meeting room bookings and supporting office events
• Managing post, couriers, travel bookings, and access cards
• Supporting Right to Work checks and liaising with facilities teams
• Keeping our client-facing spaces immaculate and inviting
• Proactively identifying ways to improve the Front of House experience

About You

• Previous experience in a busy Front of House or receptionist role
• Confident communicator with strong IT skills (Word, PowerPoint, spreadsheets)
• Proactive, solutions-focused, and emotionally intelligent
• Highly organised with a passion for delivering outstanding service
• A team player who enjoys connecting with people and making things happen

What we offer you

Bring your knowledge and expertise to one of the world’s most respected consultancies.

• Attractive salary and benefits package including, private medical insurance, life assurance and income protection.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
• Entitlement to two memberships to professional bodies or subscriptions
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
• An international culture that wherever your career takes you at [Employer hidden], you won’t be far from the exceptional. #LI-TG1

A place for everyone

[Employer hidden] values an individual's flexible approaches to working patterns as an important part of how you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment. We are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact [contact hidden] so we can work with you to support you throughout your application.

Job Details

Job Reference: burohappold/TP/659/1287

Contract Type: Permanent

Job Category: Business Support

Discipline: Support

Location: London, United Kingdom

Closing Date: 26 September, 2025