Online Manager

🔒 Confidential Employer
Posted 28 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Associate
CATEGORY
Retail Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Online retail operations Team leadership Rota planning Picking accuracy Customer service Inventory management Change management Organizational skills

FULL DESCRIPTION

Online Manager

Company: [Employer hidden — view at passion-project.co.uk]

Location: London

Job Type: Full-time, Permanent

Salary: Competitive salary

Closing Date: 29 April 2026

About the Role

At [Employer hidden], we want you to Find Your Everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy.

You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need:

  • Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
  • Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
  • Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
  • Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

  • Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
  • Operational knowledge on Online retail environment.
  • Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
  • Experience developing teams and managing change through leadership and building resilience.
  • Strong organisational skills and great customer service.
  • Flexibility to work a range of shifts, including weekends and evenings.

Apply

Are you ready to take the next step and be the guiding force behind one of our Superstores/centres? Apply today and find your everything at [Employer hidden].

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