Service Colleague
SKILLS
FULL DESCRIPTION
Service Colleague
Company: [Employer hidden — view at passion-project.co.uk]
Location: York, United Kingdom
Job Type: Part time, Permanent
Pay Rate: £15.25 per hour
About the Role
At [Employer hidden], we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring:
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you'll love
Alongside a competitive salary, you'll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at [Employer hidden] from day 1 for you and a nominated user
- Discounted rates and special offers on [Employer hidden] services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- [Employer hidden] Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Location
Monks Cross Shopping Park, York, North Yorkshire, United Kingdom, YO32 9LF
Why [Employer hidden]?
We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.
Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.
Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and [Employer hidden] Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in [Employer hidden] every year.
Rewards and Recognition
Benefits you’ll only find here
- 10% off [Employer hidden] pet insurance
- 10% off selected [Employer hidden] Pharmacy services
- 10% off [Employer hidden] Tyres
- 10% off [Employer hidden] Travel insurance
- 20% off [Employer hidden] Mobile bundles
- Free remote GP service
- Pension
- Free physiotherapy consultations
- Colleague discounts
- Mortgage advice
- Confidential support helpline
- Cycle to work
- Financial support
- Free eye tests
- Bonus
- Cancer support
- Paid time off
- Mental health support
- Support and advice with care
Store roles
The heart of [Employer hidden], we’re making our stores a hub for everything our customers need, and our In-Store teams build real connections in our communities to help our customers get their essentials, at a price they can afford.
Is a retail role for you?
Take our short quiz to find out more about Life at [Employer hidden] and get introduced to our values which run through the core of our business.
The Retail Learning Journey
We want everyone who joins our stores to have everything they need to grow into confident colleagues across our departments. That’s what our Learning Journey, split into Ready to Go – Ready to Serve – Ready to Grow, is all about. From your induction to your fifth year with us, it’s designed to support your growth across different roles in our job families, so you develop your skills and join other departments.