Marketing & Customer Service Administrator

Company Description

Here at Student Digs, we aim to take all of the fuss out of private accommodation. We develop properties with modern students in mind. As part of the [Employer hidden] Group, we are a long established family business, and have become Gloucestershire's largest independent provider of student accommodation.

Position

As a Marketing & Customer Service Administrator, you'll be responsible for the marketing, administration, and coordination of student rental properties, ensuring accurate property listings, an active social media presence, and effective tenant communication. You will manage tenancy documentation, deposit registration, inspections, compliance records, and support rental income and utility monitoring. Provides operational support during move-ins, events, and day-to-day property management to ensure a smooth tenant experience and efficient office operations.

This is a part-time role of up to 25 hours per week. The hours can be worked between 9 am and 5 pm, Monday to Friday.

The salary for this role is up to £27,000 full-time equivalent.

Marketing

• Update and maintain property listings on the company website and student accommodation platforms
• Manage social media accounts and marketing materials
• Arrange and carry out property viewings
• Support promotional activities and attend student events

Tenancies & Documentation

• Process tenancy applications and issue tenancy agreements
• Manage tenancy packs, DocuSign process, and tenant records
• Register and release deposits with the DPS
• Conduct property inspections (mid-term and end of tenancy)
• Ensure GDPR compliance and accurate record keeping

Rental Income & Utilities

• Support rental income administration and tenant account management
• Record monthly utility meter readings
• Assist with limited budget monitoring for summer lets

General Support

• Assist with move-in days and student admissions
• Liaise with local businesses and partners
• Support compliance documentation and general office administration

Requirements

Education and Experience

• Educated to a minimum of GCSE level in English and Maths.
• Computer literacy (Microsoft Office, particularly Excel).
• Good understanding of Health, Safety and Environmental legislation.

Skills and Competencies

• Good communication and interpersonal skills
• Attention to detail
• Organisational skills, with the ability to manage conflicting priorities, multiple tasks, and work to strict deadlines.
• Be an ambassador for the brand.
• Must have a positive attitude, strong work ethic and willingness to learn.

Other information

What are the benefits of working for Student Digs:

• Life Assurance (2x annual salary)
• Health Cash Plan & Employee Assistance Program
• 5% employer pension contributions
• Flexible holidays (buy/sell options)
• Cycle to Work Scheme
• Discounts on [Employer hidden] Group products and services
• Charitable giving opportunities

We look forward to hearing from you!

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