Implementation Engineer (CCaaS)

Job Description

We are looking for implementation engineers to be the face of [Employer hidden]. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days across the UK.

Who We're Looking For:

[Employer hidden] seeks driven individuals passionate about contact centre platforms and AI technology to advance their careers. Whether you're an experienced expert or a rising star in the field, if you're driven to innovate and eager to shape the future of contact centres, we want to hear from you.

Why [Employer hidden]?

• Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we're redefining the customer experience for businesses worldwide.
• You will develop an understanding of how businesses use [Employer hidden] to gain a competitive advantage in the marketplace.
• You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
• Join a company experiencing rapid expansion and advancement with a history of promoting organically.
• Work with great people who will share the same passion for creating a great work environment and customer service.
• Known for being one of the fastest-growing tech companies in the UK

Your responsibilities will include:

• Implementing and configuring the full suite of [Employer hidden] products across the UK.
• Providing technical onsite training
• Offering support guidance to clients
• Being an essential part of advisory and escalation functions
• Assisting with project scoping, client onboarding, and documentation

Are You the Right Candidate for Us?

• Professional and confident work ethic.
• Experience in the contact centre industry is highly valued as a seasoned end user, dialler manager or technical specialist.
• You will have strong dialer configuration skills.
• You can handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
• We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Services as well as Senior candidates who would like to step into the future of contact centre enablement.

About [Employer hidden]

[Employer hidden] is an award-winning Conversational AI platform. Designed by a world-class engineering team, [Employer hidden]'s technology enables organizations to maximize profitability, increase revenue and take productivity to new levels. [Employer hidden] provides cutting-edge, enterprise-grade AI applications including AI Agent, AI Analytics, ASR, AI Voice, and AI Quality.

[Employer hidden]'s global footprint spans multiple continents, with offices in the United States, the United Kingdom, South Africa, Kenya, Nigeria, Spain, and Australia. This strategic presence allows us to serve customers in diverse markets and provide tailored solutions that meet their unique needs.

Recognized as one of the next unicorn businesses in the Titans of Tech report 2024, [Employer hidden] is committed to excellence and innovation in the field of artificial intelligence.

By partnering with [Employer hidden], businesses can optimize their operations, improve customer experiences, and achieve long-term success in today's competitive market.

Contact Information

Email: [contact hidden]

Phone: +1 978 631 1185