Principle Presales Solutions Architect (Digital Workplace Solutions)

About the Role

Your role as Digital Workplace Pre-sales Solution Architect:

• Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLA’s, contacts and events count, AHT, ToT, etc,).
• Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach.
• Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes.
• Lead the solution reviews and obtain approvals from key stakeholders prior to submission.
• Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW .

What success looks like in this role:

[Employer hidden] is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, [Employer hidden] helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.

What you will be successful in this role if you have:

• Bachelor’s degree, in business, finance, or technology or equivalent
• 8 to 10 years’ experience in End User Managed Services/ Digital Workplace Services (e.g. End User Service Desk, Field Services and Supply Chain, End User Device Management, Productivity and Collaboration), pre-sales solution architect preferred.
• Has a good understanding of competitive landscape, products and/or services
• Excellent communication, analytical and troubleshooting skills
• Experience in pre-sales solution design for end user services, proposal development, design review & design trade off decisions, winning theme development, and presentation skills
• Experience developing cost/benefit analysis and determining the risk associated with a given solution

What do we offer?

• Pension
• Life Assurance
• Private Medical
• Option for private dental

Additional Benefits:

• Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
• Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
• Our [Employer hidden] University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
• International work opportunities abroad for all employees
• "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
• Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
• Bonus/referral/incentive/recognition programs - we want you to feel appreciated at [Employer hidden]!

Equal Opportunity Employer Statement

[Employer hidden] is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [contact hidden] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about [Employer hidden]’ EEO commitment here. https://www.[Employer hidden].com/[Employer hidden]-legal/recruiting

About Us

[Employer hidden] is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit [Employer hidden].com and follow us on LinkedIn.

Notice for U.S. Applicants:

[Employer hidden] is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity