Receptionist

Main Duties & Responsibilities

• Greet and assist visitors in a professional and welcoming manner
• Answer, screen, and direct incoming phone calls
• Schedule appointments and manage calendars as needed
• Maintain front desk appearance and office organization
• Handle incoming and outgoing mail and deliveries
• Perform basic administrative tasks such as data entry, filing, and photocopying
• Assist with office supplies inventory and ordering
• Communicate effectively with staff and management
• Maintain confidentiality of sensitive information
• Any other duties, within reason & capability, as agreed with management.

Essential Criteria

• Minimum of GCSEs (or equivalent) including English Language and Mathematics (often at Grade C/4 or above).
• Relevant experience in a receptionist, administrative, customer service, or front-facing role — typically at least 2 years (or equivalent).
• Experience working with the general public, visitors or clients.
• Excellent verbal and written communication, with a professional telephone manner.
• Strong interpersonal skills to engage with a range of people.
• Proficiency with IT systems and software, especially Microsoft Office packages (Word, Excel, Outlook).
• Competent in using databases or reception software (often desirable but frequently essential).
• Good organisational and time-management skills — able to prioritise tasks effectively.
• Ability to work independently and as part of a team.
• Demonstrates strong customer-focused approach — polite, professional, and welcoming.
• Reliable, flexible, and able to work under pressure.
• Able to maintain confidentiality and discretion when handling sensitive information.

Desirable Criteria

• Formal administrative / business qualification, e.g., NVQ Level 2/Level 3 in Business or Office Administration.
• Previous receptionist experience, especially in a busy environment.
• Experience in manufacturing sector.
• Experience using specific software or systems (e.g., progress plus).
• Competency with additional IT systems beyond basic Microsoft Office (e.g., databases,).
• Customer service experience in a front-of-house or client-facing environment (beyond core reception duties).
• Experience of minute taking, preparing agendas, or office procedures beyond reception tasks.

Key Performance Indicators

• Must be self-motivating with the ability to adapt to complex business situations within a fast-paced, rapidly changing work environment
• Ability to work under pressure and meet tight deadlines in a fast-paced environment
• Ability to be a team player with a high level of dedication/Working with Office Manager, Engineers & Team Leaders.

In return, the successful candidate will receive

• Competitive salary
• Westfield Health cover
• Access to the bike-to-work scheme
• Flexible holidays
• Long Service Rewards
• Learning and development opportunities.
• Exciting opportunities for the future, as the Company continues to grow and improve
• Free parking on site
• Canteen Complimentary tea, coffee, milk and sugar
• Plus, much more…

How to Apply

Ready to take the next step in your career? Applying is quick and easy! Simply download the job application form and monitoring form, fill them out, and then submit them using the form to the right. Don’t miss this opportunity to showcase your skills and join a team where your talent can truly shine—your future starts here!

Download Job Application Form

Download Monitoring Form