Customer Care Agent

Why Us?

£23k per year on a full time, permanent contract

Edinburgh office or fully remote working from anywhere in the UK!

33 Days Paid Leave

✨ Working with globally recognisable brands in US Entertainment

High end, fast computer

All the latest software and productivity tools you’ll need

For this role, we have different types of working patterns available:

UK based candidates will work 1:00pm - 9:30pm GMT on the following shift pattern:

• Friday to Tuesday

Who We Are

At [Employer hidden], we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. Whether we’re building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we’re right at the cutting edge of creativity, technology, and automation.

What You’ll Make Happen

What can you expect?

• Reviewing customer care queries for a US-based media brand’s social accounts, including Facebook, Instagram, Twitter, TikTok and more
• Responding to queries and providing technical support to users of a subscription-based service in a timely manner
• Monitoring and replying to app store reviews for a high-traffic app
• Referring existing technical issues, taking steps to replicate user issues, and logging new technical problems as required
• Fully immersing yourself in all aspects of the client, e.g. announcements, social presence, fan culture

Your Expertise

What's important to us:

• High level of attention to detail
• Experience using various social media platforms
• Excellent understanding of grammar, punctuation and written English in general
• Resilience when faced with negativity online
• Experience with content management systems
• Strong work-ethic and self-motivation
• Ability to work well within a team and balance a shared task load
• A friendly and enthusiastic demeanour
• A love of TV shows

What It’s Like To Work Here

Modern Tech Stack

We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.

Agility & Openness for Ideas

We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here! Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.

Outstanding People

We believe that great teams are built by a mixture of personality and skills, we’re an international team with more than 175 people onboard and we’re looking for people with a passion for what they do - just be yourself!

Flexibility

We’re a remote-first company and support 100% remote working for this role. We are looking for people who can work 1:00pm – 9:30pm GMT for the following shift pattern:

• Friday - Tuesday

Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.

Recruitment process

First, you will receive questions to self-record a video response.

We will then invite you to an interview (60 minutes via MS Teams). During the meeting, Nicola, our Head of Content Services, and Bekah, our Content Services Manager, will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all your questions.

And that’s it!

Contact

[Employer hidden] Limited, Anderson House, 2nd Floor Breadalbane Street

Edinburgh United Kingdom EH6 5JR

+44 (0) 131 460 8282 • [contact hidden]