Passenger Assistant

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Lambeth
TYPE
Contract
LEVEL
Entry-level
CATEGORY
Transportation
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Disability Awareness Patient Communication Teamwork Communication Skills Health and Safety Passenger Assistance

FULL DESCRIPTION

Are you looking for a rewarding role focussed on helping others?

Do you want to make a real difference?

If so, we have the role for you!

Key Responsibilities

  • Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
  • Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
  • Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
  • When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
  • Ensure any wheelchairs are correctly located and secured using suitable equipment.
  • Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
  • Communicate with passengers and clients in a patient, informative, non-patronising manner.
  • Report late running and incidents in line with depot processes.
  • Ensure the vehicle allocated is always secure whilst in use.
  • Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills, Knowledge and Expertise

  • You should demonstrate a sound understanding of disabilities.
  • Able to deliver the service with a patient and level-headed attitude.
  • Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
  • Excellent verbal and written communication.
  • Great attention to detail and able to complete records clearly and accurately.

What's on offer

  • Contracts starting a casual contract worked on a split-shift basis covering AM and PM transport.
  • Term-time only, with a full statutory annual leave entitlement of 5.6 weeks (inclusive of 5.6 weeks) paid in addition to the working weeks.
  • There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
  • Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
  • Access to our Employee Assurance Programme.
  • Automatic enrolment in our pension scheme after three months service.
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