Distribution Account Manager (French Speaking)

What You’ll Do:

• Plan projects effectively with clients and internal teams, ensuring resources are allocated in advance.
• Reprioritise and update orders as needed while keeping clients informed throughout each project lifecycle.
• Provide first‑tier troubleshooting, escalating issues appropriately and supporting wider support teams.
• Manage and resolve support queries, ensuring timely updates and strong client communication.
• Handle quoting, invoicing coordination, and full end‑to‑end order processing across all distribution workflows.
• Maintain accurate workload planning through the distribution demand planner and act as a key client contact.
• Oversee courier logistics, manage third‑party delivery partners, and escalate delivery issues when required.
• Communicate demand changes, forecast orders, and ensure efficient, cost‑effective distribution methods.
• Build strong client relationships, promote [Employer hidden — view at passion-project.co.uk] services, and support revenue growth.
• Support team collaboration, evaluate workflows, and contribute to improving operational standards and cross-department processes.

What You’ll Bring:

• Excellent scheduling and time management
• Strong written and verbal communication
• Skilled at organising and scheduling calendars
• Strong listening skills
• Committed to offering a high level of service
• Strong emotional intelligence skills
• Experience in the use of Microsoft office (PowerPoint, Excel, etc)
• Experience in using workflow documents such as Google Doc or Smart Sheets
• Written and verbal French to a fluent level

Why [Employer hidden]?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As a Distribution Account Manager, you'll be a key representative of [Employer hidden], embodying our values and delivering excellence every step of the way. Here's what sets you apart:

• Brand Ambassador: You represent [Employer hidden] with professionalism, warmth, and purpose—bringing a human touch to everything you do.
• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
• Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
• Time-Smart: You know how to prioritise and deliver on time—every time.
• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalate.
• Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
• Discreet & Reliable: Trusted with confidential information and always act with integrity.
• Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
• Detail-Driven: You care about accuracy—nothing slips through the cracks.
• Culturally Aware: You bring inclusivity and empathy to your global interactions.
• Positive & Proactive: A team player who’s motivated to make a meaningful impact.
• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.

Qualifications/Experience

• Must exemplify [Employer hidden]’s Core Values of With, Human and Properly
• Experience with workflows and escalation processes
• Strong customer service experience
• Experience working on multiple projects with deadlines
• Experience in working in a fast-paced environment with ever changing demand

Benefits

• Access to EOT(Employee Ownership Trust) tax-free bonus
• 25 days' Annual Leave
• Enhanced Parental Leave
• Enhanced Sick Leave
• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
• Birthday or work anniversary day off on us
• Cinema perks, including access to premieres and special screenings
• Rental Housing Deposit Support
• Access to hybrid and remote working arrangements
• Volunteering Day off