Senior Tooling Consultant

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
London, UK
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Consulting
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

ServiceNow JavaScript ITIL SOAP REST APIs Stakeholder Management Configuration Troubleshooting

FULL DESCRIPTION

About the role

SC Cleared or able to be cleared

Senior Tooling Consultant

[Employer hidden — view at passion-project.co.uk] is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence.

Background & Experience

  • Experienced in either ServiceNow, Halo or similar.
  • Excellent consulting, stakeholder management; strong verbal and written communication
  • Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server)
  • Expert level Configuration and customisation experience
  • Expert level troubleshooting
  • Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit
  • Strong understanding of ITIL concepts including process knowledge in all service lifecycles
  • Experience with integrating ITSM tools with external interfaces
  • Experience with infrastructure and application discovery tools.
  • Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions
  • Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques.
  • Strong understanding and experience in Integrations including SOAP and REST bases APIs

Other Specifications

  • You will need to evidence relevant work through explicit references and examples
  • Experience of working in an agile environment
  • ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified
  • Good Project and customer engagement skills;
  • Effective in a team environment;
  • Able to work to tight deadlines

Reward Package

We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with a brief covering email to [contact hidden].

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