Block Support Advisor

Job Title: Block Support Coordinator

Brand:Glide

About Us:

[Employer hidden — view at passion-project.co.uk] are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Overview

To provide full-time, office-based administrative and operational support across the Block Management function, working closely with senior leadership, including the Director of Block Management and Head of Accounts.

This position requires strong organisational skills, attention to detail and the ability to manage multiple priorities across a varied property portfolio.

Key Responsibilities:

- Administration & Coordination

- Coordinating schedules, meetings and priorities across the team

- Preparing meeting agendas and supporting documentation

- Recording key actions and ensuring follow-up on deliverables

- Maintaining structured filing systems and accurate records

- Updating spreadsheets, trackers and internal reports

Communication & Stakeholder Support:

- Managing shared inboxes and responding to correspondence

- Drafting communications to colleagues, stakeholders, managing agents, leaseholders and contractors

- Logging, monitoring and tracking ongoing issues

- Ensuring timely responses and resolution of outstanding matters

Operational & Team Support:

- Supporting the preparation of reports, board packs and presentations

- Maintaining databases and key records

- Assisting with documentation for disputes or tribunal matters

- Coordinating training sessions and stakeholder events

- Monitoring KPIs and maintaining reporting dashboards

- Supporting continuous improvement of internal processes

- Researching legislative and regulatory updates

- Assisting with administrative and operational projects as required

Essential:

- Proven experience in an administrative or coordination role

- Strong organisational and time management skills

- Excellent written and verbal communication

- High attention to detail and accuracy

- Proficiency in Microsoft 365, particularly Excel

- Ability to handle sensitive and confidential information

Desirable:

- Experience within block or property management

- Understanding of leasehold legislation

- Familiarity with property management systems

What we can offer you:

- Proven track record for career growth and advancement within the company

- Market leading training and ongoing professional development

- Supportive and collaborative team environment

Benefits:

- Competitive base salary and Commission structure

- Quarterly and yearly awards

- Salary sacrifice pension scheme

- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

[Employer hidden] are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

*[Employer hidden] does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.*

Department
: Block Management

Locations
: Poole (SPL), United Kingdom, Bournemouth, United Kingdom

Employment type
: Full-time

Driving Licence Required
: Yes

Contact
[Laura Markelyte](/people/1245997-laura-markelyte)

Recruitment Partner
–
Human Resources