Trainee Holiday Sales Consultant

Job Title: TraineeHoliday Sales Consultant

Location:Shanklin

Brand: [Employer hidden — view at passion-project.co.uk]

Salary: Competitive Salary Package

Hours:Monday and Tuesday 8:30am to 5:30pm, 1 in 2 Saturdays 9am to 4pm

About [Employer hidden]:

[Employer hidden] as part of LRG, is the Isle of Wight’s leading estate agency and has been selling and letting properties on the island for over 30 years. With a history rooted in proving exceptional property services, [Employer hidden] has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in local property market.

Job Summary and Key Responsibilities:

Duties will include:

• Respond to guest enquiries and manage holiday bookings across platforms
• Provide accurate information on properties, locations, and availability
• Handle booking amendments, cancellations, and payments
• Support guests before, during, and after their stay to ensure a positive experience
• Process guest payments, refunds, and security deposits accurately
• Arrivals, Departures and Cancellations list Property & Owner Liaison
• Communicate with property owners regarding bookings and guest feedback
• Assist with property updates, availability, and presentation standards Social Media & Marketing Support
• Create and schedule engaging social media posts across platforms such as Facebook and Instagram
• Promote properties, seasonal offers, availability, and local attractions
• Assist with taking property photos and short videos for social media use
• Ensure all content aligns with brand tone and company guidelines
• Respond to basic social media enquiries and direct them to the booking team Operations & Administration
• Maintain accurate booking and guest records
• Update calendars, pricing, and property information
• Liaise with housekeeping and maintenance teams as required

Skills required:

• Experience within sales and customer service.
• Good telephone manner and positive attitude.
• Tenacity and be a self-starter with the drive to succeed.
• Ability to build and nurture trusted relationships at all levels.
• Be responsive to change.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.
• Regular awards & incentives for Top achievers.
• Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
• Excellent parental leave & company fertility policy in place.
• Structured training & support.

[Employer hidden] as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

*LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.*

Department
: Lettings

Locations
: Shanklin, United Kingdom

Employment type
: Part-time

Driving Licence Required
: Yes