Production Support Analyst
🔒 Confidential Employer
Posted 24 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£55,000 / year
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Transact-SQL queries
Middleware
Integration systems
AppDynamics
IIS Server
Application Support
FULL DESCRIPTION
Production Support Analyst
[Employer hidden — view at passion-project.co.uk] is recruiting a Production Support Analyst for a fintech client undergoing transformation. The role involves 24/7 support, root cause analysis, 2nd/3rd line support for middleware and integration systems, and using Transact-SQL queries.
Key responsibilities:
- Responsible for performing in-depth root cause analysis or request fulfilment.
- You will regularly deliver professional 2nd and 3rd line application support for middleware and integration systems.
- High volume application support
- Writing and using transact-SQL queries on a day-to-day basis.
- AppDynamics and IIS Server
- Configuring and maintaining multi-tier environments
- Escalating issues to 3rd line support and management.
- Involved with a blend of programming and administration tasks; working with various stakeholders to resolve technical problems through analysis, diagnosis, and solution definition.
- Excellent verbal and written communication skills, with good senior-level stakeholder management soft skills and competencies
Required skills:
- 5+ years’ experience in a low-latency, high volume application support role
- Excellent experiences with Transact-SQL queries
- Good work experiences of application support for middleware and integration systems
- Proven work experiences with some of the following: Oracle; .NET; Firewalls; Internet security; SOAP; HTML; Java Frameworks; AppDynamics and IIS Server knowledge.
- Good working knowledge within a Windows environment.
- ITIL foundation certificate would be a plus!
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