Responsibilities:

• Data Logging and Centralisation
• Issue logging: Serve as the primary intake point for receiving all credit requests from both UK stores and international markets. Log each request promptly, assign a unique identifier for tracking and maintain the log with current status updates on credit decisions, investigation progress, findings and completed corrective actions. This also includes managing a shared image drive by organising and categorising all accompanying product images for efficient reference
• Communication: Communicate credit decisions to appropriate teams in a timely manner
• Summarise: Compile concise summaries of all accepted quality-related credit requests on a fortnightly basis and share them with the production rooms
• Data Centralisation: Process weekly and monthly reports from Customer Care and Customer Services, ensuring that  these are centralised in the designated logs, ensuring that each entry contains adequate, structured information necessary for in-depth quality analysis.
• Finished Product Quality Checks
• Retention Samples: Initiate requests for and physically locate the specific batch representative retention samples whenever a quality issue or investigation requires a physical product reference
• Shop Returns: Maintain an up to date product list and liaise with Customer Services to action a monthly shop returns schedule. Action ad hoc product sample return requests
• Stability Testing: Carry out regular product checks on upcoming products.
• Finished product checks: Carry out spots checks of stock based on identified issues and quality defect trends. Keep records and documentation, including images on these checks
• Product Library: Oversee the organisation, maintenance and rotation of a physical finished product library, ensuring it remains an accessible and accurate resource for product reference and comparison.
• Any other administration duties, including but not limited to quality management systems, raw material and quarantine.

Our Perfect Match:

The role requires someone with good administrative skills and the ability to confidently communicate with all areas of the business.  Ideally the candidate will possess a keen eye for generating and analysing data.

• Has a good understanding of the manufacturing rooms and products made in each area
• This is a heavily admin focused role so competence on google sheets / spreadsheets is essential
• Ideally candidates would have experience with power BI too however training will be provided
• Has a passion for the product quality
• A sociable and friendly personality
• Ideal hours would be either of the following: 6am-2pm / 7am-3pm / 8am-4pm

Benefits

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on [Employer hidden — view at passion-project.co.uk] products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Wellbeing & mindfulness sessions
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*