Matchday Steward 2026/27 Season

Matchday Steward 2026/27 Season

JOB PURPOSE We are seeking enthusiastic and reliable Matchday Stewards to join our team during our 2026/27 season. [Employer hidden — view at passion-project.co.uk] is a vibrant and inclusive venue, welcoming thousands of supporters each matchday. We pride ourselves on delivering a safe, friendly, and unforgettable experience for all visitors. The purpose of the role is to ensure the safety, security and enjoyment of all spectators and staff during our events. KEY RESPONSIBILITIES · Provide excellent customer service and assist spectators’ queries. · Monitor crowds and ensure public safety throughout the venue. · Conduct ticket and bag checks at entry points. · Guide visitors to their seats and direct them around the stadium. · Respond to incidents quickly and professionally, escalating where necessary. · Uphold stadium ground regulations at all times. · Attend pre-event briefing, and ensure all information is understood. · Attend all training sessions required. · Monitor the crowd within your designated areas for signs of overcrowding or distress. · Ensure all exits and evacuation routes are kept clear at all times. · To recognise any potential hazards/suspect packages, report any findings immediately to stand supervisor. · To remain at deployed areas unless instructed to leave by an authorised person such as Supervisor, Head Steward, Safety Officer. · Report any damages or defects which could pose a threat to spectator safety to the area supervisor · To remain calm under pressure. · Assist fully in the evacuation of the ground. - Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season Health & Safety: Casual Worker requirements: · Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club’s Health & Safety Policy. · Consider the Health & Safety implications of all actions and inaction within your role. · Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role. · Follow and adhere to; safe management systems and working practices in line with the Club’s Health & Safety Policy. · Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your supervisor as required. · Regularly review risk assessments, safe working, and management systems associated with your role. · Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance · Maintain records of all Health & Safety issues within your role and area of responsibility. MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Essentials - Able to communicate in a clear and concise manner. - Can follow instructions and steward expectations of the role and standards outlined in our Matchday Steward Handbook. - SIA Licence Desirable - Level 2 NVQ Spectator Safety Specific Experience: - Experience of working within a similar role previously. - Experience of working within a customer facing role. Abilities/Skills/Knowledge: · Friendly, approachable with a professional attitude. · Strong communication skills. · Ability to work and remain calm under pressure. · Punctual, reliable and flexible with working hours covering evening and weekend shifts. Additional Information: - This a casual role - Applicants must be eligible work in the UK - Applicants must be aged 18+ KEY RESPONSIBILITIES · Provide excellent customer service and assist spectators’ queries. · Monitor crowds and ensure public safety throughout the venue. · Conduct ticket and bag checks at entry points. · Guide visitors to their seats and direct them around the stadium. · Respond to incidents quickly and professionally, escalating where necessary. · Uphold stadium ground regulations at all times. · Attend pre-event briefing, and ensure all information is understood. · Attend all training sessions required. · Monitor the crowd within your designated areas for signs of overcrowding or distress. · Ensure all exits and evacuation routes are kept clear at all times. · To recognise any potential hazards/suspect packages, report any findings immediately to stand supervisor. · To remain at deployed areas unless instructed to leave by an authorised person such as Supervisor, Head Steward, Safety Officer. · Report any damages or defects which could pose a threat to spectator safety to the area supervisor · To remain calm under pressure. · Assist fully in the evacuation of the ground. - Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season Health & Safety: Casual Worker requirements: · Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club’s Health & Safety Policy. · Consider the Health & Safety implications of all actions and inaction within your role. · Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role. · Follow and adhere to; safe management systems and working practices in line with the Club’s Health & Safety Policy. · Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your supervisor as required. · Regularly review risk assessments, safe working, and management systems associated with your role. · Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance · Maintain records of all Health & Safety issues within your role and area of responsibility. MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Essentials - Able to communicate in a clear and concise manner. - Can follow instructions and steward expectations of the role and standards outlined in our Matchday Steward Handbook. - SIA Licence Desirable - Level 2 NVQ Spectator Safety Specific Experience: - Experience of working within a similar role previously. - Experience of working within a customer facing role. Abilities/Skills/Knowledge: · Friendly, approachable with a professional attitude. · Strong communication skills. · Ability to work and remain calm under pressure. · Punctual, reliable and flexible with working hours covering evening and weekend shifts. Additional Information: - This a casual role - Applicants must be eligible work in the UK - Applicants must be aged 18+