Social Media Consultant
SKILLS
FULL DESCRIPTION
Social Media Consultant
A varied and dynamic role, you’ll help shape [Employer hidden — view at passion-project.co.uk]’s presence and engagement across social media. A clear responsibility for providing expert guidance and maintaining strong social media governance to safeguard reputation. Hybrid working with 80% homeworking and office time based in Stratford upon Avon
About the role
The Social Media Consultant role plays a key part in protecting and promoting the reputation of [Employer hidden] through thoughtful, well governed and engaging social media activity. You will create, review and oversee social content, leading the social content for our Financial Services proposition that supports our brand, business and regulatory responsibilities, while helping others across the organisation use social media confidently and responsibly.
Working as part of a close-knit team of five, you’ll provide expert advice across the full social media lifecycle, including shaping content ideas and advising on channel use. You’ll also take the lead role in the team identifying and managing reputational risk, responding to emerging issues and turning performance insight into practical guidance. You will act as a trusted advisor to a wide range of stakeholders, balancing creativity with control and helping teams deliver high quality, compliant social media activity.
You will have opportunities to influence how social media is used across both central brand channels and the Agency Network, with particular scope to shape future ways of working on our Agency Network Social Media Programme as our social media presence continues to evolve.
About you
You will thrive in this role if you have a strong instinct for protecting and strengthening brand reputation through social media, and genuinely enjoy using data to understand and monitor brand health. You are comfortable balancing creativity with sound judgement, and take pride in ensuring content is responsible, consistent and aligned to wider brand standards as well as engaging audiences. You are confident working with a wide range of stakeholders, comfortable giving clear and evidence‑based advice, and motivated by making social media work safely, effectively and insight‑led within a complex environment.
To join our team, you must also have:
- Strong experience managing social media activity for large or complex organisations, ideally in a regulated setting
- The ability to create, review and govern high quality social media content across multiple platforms and formats
- Demonstrable experience of reputation management, social listening and emerging social media risks
- Clear and confident communication skills, with strong attention to detail and sound judgement
- The ability to manage multiple priorities in a fast-paced environment
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Salary - up to £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution25 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesAccess to savings at High Street brands, travel and supermarkets£20 contribution to a monthly gym membership – subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreAccess to voluntary benefits, including health assessments, private medical insurance and dental insuranceEmployee Volunteering - volunteer in the community for one day each yearUnlimited access to Refer a Friend £500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of [Employer hidden] insurance policies. Salary sacrifice employee car scheme - subject to eligibility
Working at [Employer hidden]
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
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