Housing Officer

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Bedford
TYPE
Contract
LEVEL
Mid-Senior level
CATEGORY
Housing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Housing Management Tenancy Management Community Engagement Estate Inspections Casework Customer Service

FULL DESCRIPTION

We are currently working with a large, well-established housing organisation to recruit an experienced Housing Officer to provide temporary cover across a Bedford-area patch. This organisation delivers neighbourhood and tenancy management services across multiple communities, with a strong focus on being visible, responsive, and customer-focused. The role is predominantly field-based, giving you the opportunity to work directly with residents and make a tangible impact within local communities.

Key Responsibilities of a Housing Officer:

  • Manage day-to-day neighbourhood and housing management activity across a defined patch
  • Act as a key point of contact for residents, handling tenancy-related queries and issues
  • Carry out estate inspections and property visits, including joint inspections with estate teams where required
  • Undertake proactive neighbourhood management, including door knocking and community engagement
  • Identify and respond to tenancy breaches, anti-social behaviour, and safeguarding concerns
  • Maintain accurate records and update case management systems in a timely manner
  • Work collaboratively with internal teams and external partners to resolve resident issues
  • Ensure high standards of customer service through regular, visible presence in the community
  • Work flexibly to meet the needs of the service, including occasional requirements outside standard hours

About You

  • Proven experience in housing or neighbourhood management
  • Enhanced DBS already in place or able to obtain one prior to starting
  • Full UK driving licence and access to a vehicle
  • Based within a reasonable commuting distance of the Bedford area
  • Comfortable working independently in a field-based role
  • Strong interpersonal skills with confidence engaging residents face-to-face
  • Practical, proactive approach with the ability to manage a varied caseload

What’s on Offer: Housing Officer

  • Temporary assignment with an established housing provider
  • Mileage reimbursement for business travel
  • Laptop and equipment provided for home working
  • Hybrid working, field and home based

If this Housing Officer role is of interest please apply or contact [contact hidden]

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