Customer Liaison Officer
SKILLS
FULL DESCRIPTION
Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region. You’ll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
As a Customer Liaison Officer, you will be:
- Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are completed efficiently and on schedule
- Building strong relationships within local communities to support engagement and programme success
- Resolving resident issues promptly, escalating where necessary to maintain service delivery
- Maintaining accurate records of all communications, appointments, and resolutions
I’d love to speak to anyone who has: · Previous experience in a Customer Liaison / Resident Liaison or similar role · Strong communication skills with the ability to handle sensitive situations confidently · A proactive and resilient approach, with strong negotiation and problem-solving skills · Excellent organisational skills and the ability to manage a busy and varied workload · Good IT skills, including Microsoft Office and maintaining accurate records
Key requirements for this Customer Liaison Officer role: · Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire · Availability to start immediately · Experience within social housing or property services (desirable)
The role is offering the following benefits: · · Full-time hours (Monday to Friday, 8:00am – 4:30pm) · 6-month contract with strong potential to become permanent · Opportunity to work on a meaningful retrofit and sustainability programme · Supportive and collaborative working environment
Pay Rate:£18.00 per hour
Travel & Location This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan Stewart on [contact hidden] or call [contact hidden]