Neighbourhood Officer
SKILLS
FULL DESCRIPTION
An opportunity has arisen for an experienced Neighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities.
Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration from home using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base.
Key Responsibilities of a Neighbourhood Officer:
- Provide practical, day-to-day support to an established team of Housing Officers
- Carry out estate and patch visits, resident appointments, and community-based housing management work
- Manage casework and maintain accurate records using housing management systems and CRM tools
- Complete administrative tasks efficiently between appointments, including home-based working where appropriate
- Travel across a desigated patch within the Solihull/ Birmingham area and attend local base locations when required
Ideal Candidate:
- An experienced Housing Officer with strong knowledge of frontline housing management
- Able to hit the ground running and support an existing team with minimal supervision
- Comfortable working primarily in the community and engaging with residents face-to-face
- Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed)
- Well-organised, with the ability to balance resident visits, casework, and administrative tasks
- Full driving licence and willingness to do patch visits
If this Neighbourhood Officer role is of interest please apply or contact [contact hidden]