Housing Officer

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Bristol
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£40,000 / year
CATEGORY
Housing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Tenancy Management Housing Management Estate Inspections Casework Anti-Social Behaviour Welfare Support Rent Accounts CRM Platforms

FULL DESCRIPTION

An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community.

Key Responsibilities of a Housing Officer:

  • Provide day-to-day housing management support across designated neighbourhood patches
  • Carry out estate inspections, home visits, and resident appointments
  • Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools
  • Complete administrative duties efficiently alongside community-based work
  • Work collaboratively with colleagues and partner agencies to deliver effective housing services
  • Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required
  • Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services
  • Monitor and manage rent accounts, working with income teams to prevent and address arrears
  • Identify safeguarding concerns and make appropriate referrals in line with organisational policies

Ideal Candidate:

  • Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management
  • Able to work independently and manage a varied workload with minimal supervision
  • Confident working in the community and engaging with residents face-to-face
  • Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
  • Well organised, with the ability to balance visits, casework, and administrative responsibilities
  • Full UK driving licence and willingness to travel across patch

Benefits of this Housing Officer role:

  • Competitive salary (dependent on experience)
  • Hybrid working arrangement
  • 25 days annual leave plus bank holidays (increasing annually up to 30 days)
  • Option to buy or sell annual leave
  • 3 additional wellbeing days plus 2 paid volunteering days
  • Generous matched pension scheme up to 12%
  • Life assurance (4x salary)
  • Enhanced maternity, paternity, and adoption pay
  • Options for private medical insurance, dental cover, and critical illness cover
  • Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
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