Customer Service Advisor
🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Rhondda Cynon Taff
TYPE
Contract
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Service
Tenancy Management
Maintenance
Repair Orders
Inbound Calls
Rent Payments
FULL DESCRIPTION
Customer Service Advisor
Rhondda Cynon Taff
18 - 19 per hour
Contract
Responsibilities of a Customer Service Advisor:
- Handle predominantly inbound customer calls (and some outbound calls where needed)
- Respond to tenancy management enquiries
- Respond to maintenance/repairs enquiries
- Raise/submit repair orders
- Take rent payments over the phone
- Provide general customer service support and resolve queries at first point of contact where possible
Salary and benefits
- Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH)
- 35 hours per week
- £18.50-£19 p/h umbrella
Ideal candidate
- Strong customer service experience (essential)
- Comfortable working on phones in a busy inbound-call environment
- Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries
- Experience in housing is desirable but not essential
- Background in third sector/public sector/contracted services is preferred but not required
- Available to start at short notice
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