Housing Officer

Key Responsibilities of a Housing Officer:

• Provide practical, day-to-day support to an established team of Housing Officers
• Carry out estate and patch visits, resident appointments, and community-based housing management work
• Manage casework and maintain accurate records using housing management systems and CRM tools
• Complete administrative tasks efficiently between appointments, including home-based working where appropriate
• Travel across a desigated patch within the Gloucestershire area and attend local base locations when required

Ideal Candidate:

• An experienced Housing Officer with strong knowledge of frontline housing management
• Able to hit the ground running and support an existing team with minimal supervision
• Comfortable working primarily in the community and engaging with residents face-to-face
• Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed)
• Well-organised, with the ability to balance resident visits, casework, and administrative tasks
• Full driving licence and willingness to do patch visits

Pay & Benefits for this Housing Officer role:

• £27 - £30 per hour
• Mileage reimbursement at 0.45p per mile
• Hybrid working
• Home-working equipment provided
• Flexible working structure, allowing administration to be scheduled around community visits and appointments

If this Housing Officer role is of interest please apply or contact [contact hidden]