Temporary Accommodation Manager

Key Responsibilities of a Temporary Accommodation Manager role:

• Lead, motivate, and performance-manage a team of 7–10 field-based SSHOs to ensure full delivery of the CAS3 contract within your region.
• Support, challenge, and coach SSHOs to deliver high-quality resident engagement, move-ins, inductions, and ongoing support.
• Monitor, analyse, and collate operational data, identifying trends, exceptions, and opportunities to improve performance.
• Conduct line management duties including recruitment, onboarding, appraisals, absence management, and expenses oversight, ensuring consistent project coverage.
• Take ownership of operational challenges, resolving issues efficiently and ensuring KPIs, performance targets, and contractual obligations are consistently met.
• Maintain compliance with service specifications, reporting requirements, and safeguarding protocols, responding swiftly to emergency situations.
• Build and maintain trusted relationships with MOJ commissioners, Probation Service teams, Homelessness Prevention teams, landlords, local charities, and partner agencies.
• Attend operational and governance meetings, representing the business professionally and contributing to strategic development of CAS3 services.
• Oversee regional property stock and manage allocation, compliance, and governance standards.
• Maintain strict financial control over regional expenses, adhering to company policies and processes.
• Foster a positive, high-performance team culture, recognising achievements, building strong relationships, and sharing best practice across regions.

What We'd Love To See From You:

• Proven leadership and management experience, ideally with remote or field-based teams.
• Strong operational experience within fast-paced supported housing, CAS3 or similar MOJ contracts.
• Demonstrable ability to manage individuals with complex needs and challenging behaviours.
• Confident and professional communicator with excellent written and verbal skills.
• Highly organised, able to prioritise competing demands, and maintain accuracy under pressure.
• Competent in Microsoft Office (Word, Excel, Outlook, Teams) and ICT systems for performance monitoring and reporting.
• Full UK driving licence and access to a vehicle for business use.
• Enhanced Disclosure check required.

Key Competencies:

• Methodical, detail-oriented, and compliance-focused.
• Collaborative, supportive, and committed to teamwork.
• Self-directed, proactive, adaptable, and resilient under pressure.
• Leads by example, modelling professionalism and high performance standards.

What’s on Offer:

• Based in theirLuton Head Office with flexible working arrangements and hybrid options.
• Opportunity to manage and develop a remote team of 7–10 SSHOs.
• Competitive salary with benefits package including pension, annual leave, and travel allowances.
• Professional development opportunities and access to sector-specific training.
• Chance to work in a purpose-driven environment supporting vulnerable individuals with complex needs.
• Collaborative and supportive leadership culture with opportunities to contribute to strategy and service improvements.
• Enhanced job satisfaction from delivering positive outcomes for residents, commissioners, and partner agencies.

If this Temporary Accommodation Manager role is for you please apply or contact [contact hidden]