Customer Support Assistant

Job Introduction

Do you enjoy helping people of all ages and backgrounds?  This is an opportunity to join our teams providing excellent customer service to local residents, as we encourage them to use libraries as safe, welcoming spaces where they can use and borrow a wide range of resources, take part in activities.

The post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events and activities.

The post supports operational delivery of the library service Including:

• Delivering adult, children’s, and family activities, including story times and rhyme times
• Supporting customers with computer use and learning needs.
• Enrolling new members and dealing with customer queries
• Supporting customers to borrow and return items and use the self-service machines
• Using the catalogue and electronic stock management tools
• Accessing the library management system and complying with the Council’s information security protocols
• Opening and locking up the building and operating the alarm system.
• Supporting safety on site including fire evacuation procedures
• Basic administrative routines

Candidates should have previous experience of working in a customer facing environment, be literate and numerate, confident with IT, have good communication skills, and enjoy working with people, books and information.

For further information regarding this post please contact Gaynor Field on [contact hidden] or [contact hidden]